JOSEPH SHOOK
Winston-Salem,NC
Summary
Assistant General Manager with strong organizational skills and focus on achieving results. Skilled at overseeing daily operations, managing staff, and improving overall efficiency. Proven track record in developing and implementing strategic plans to enhance productivity and ensure smooth operations. Methodical approach to problem-solving combined with solid work ethic ensures tasks are completed quickly with minimal errors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Zaxbys Resturant
Winston-Salem, NC
11.2025 - Current
- Led daily restaurant operations to ensure exceptional customer service and satisfaction.
- Managed inventory control processes to minimize waste and optimize supply chain efficiency.
- Developed training programs for staff, enhancing team performance and operational standards.
- Implemented cost-saving initiatives that improved profitability without compromising quality.
ASSISTANT GENERAL MANAGER
First Watch
Wilmington, NC
01.2024 - 12.2024
- Assisted in managing daily restaurant operations to maintain service quality and operational efficiency.
- Coordinated with team members to streamline workflow and optimize customer service delivery.
- Contributed to staff scheduling efforts, balancing coverage needs with employee availability for smooth operations.
- Demonstrated experience in developing and implementing policies, procedures and processes to ensure efficient operations.
- Highly organized with strong problem solving skills and an aptitude for multi-tasking under pressure.
FOOD AND BEVERAGE MANAGER
TROSA
Durham, NORTH CAROLINA
08.2018 - 11.2023
- Managed daily operations of food and beverage service to enhance guest satisfaction and engagement.
- Coordinated with kitchen staff to maintain consistent quality and presentation of menu items.
- Developed staff schedules to optimize workflow and maintain service efficiency during peak hours.
- Implemented inventory controls to minimize waste and ensure timely replenishment of supplies.
Education
ASSOCIATE IN ARTS (A.A.) - CULINARY ARTS
Johnson & Wales University
Charlotte, NC05-2010
BUSINESS ADMINISTRATION (B.A.) - ENTREPRENEURSHIP
Western Carolina University
Cullowhee, NC, US08-2007
Skills
- Employee relations
- Staff development
- Food safety and sanitation
- Vendor relationship management
- Customer relationship management (CRM)
- Inventory control
- Customer retention
- Employee scheduling
Certification
Serve Safe
Personal Information
Title: Assistant General Manager
Timeline
General Manager
Zaxbys Resturant
11.2025 - Current
ASSISTANT GENERAL MANAGER
First Watch
01.2024 - 12.2024
FOOD AND BEVERAGE MANAGER
TROSA
08.2018 - 11.2023
ASSOCIATE IN ARTS (A.A.) - CULINARY ARTS
Johnson & Wales University
BUSINESS ADMINISTRATION (B.A.) - ENTREPRENEURSHIP
Western Carolina University