Joseph Smith
Paducah,KY
Summary
Results-driven Service Manager with expertise in enhancing guest satisfaction, operational efficiency, and team leadership. Proven track record in training staff and implementing improvements that boost performance and loyalty.
Overview
27
27
years of professional experience
Work History
Service Manager
Texas Roadhouse
Paducah, KY
11.2017 - Current
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored staff on best practices, improving team performance and service delivery.
- Implemented operational improvements that streamlined processes and reduced wait times for guests.
- Managed inventory levels effectively, minimizing waste while ensuring product availability.
- Coordinated with kitchen staff to ensure timely order fulfillment and adherence to menu specifications.
- Analyzed customer feedback to identify areas for service improvement, driving continuous enhancements.
- Developed training materials focused on service excellence, fostering a culture of high-performance within the team.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Representative
CINTAS, Professional Uniform and Facility Services
Paducah, KY
08.2013 - 11.2017
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations, showcasing features and benefits to enhance client engagement.
- Collaborated with team members to strategize on best practices for territory management.
- Identified and pursued new business opportunities through market research and networking.
Supply Chain
Lourdes Hospital
Paducah, KY
08.1999 - 08.2013
- Optimized delivery routes to enhance efficiency and reduce transit times.
- Managed package tracking systems, ensuring timely updates for recipients.
- Trained new couriers on safety protocols and operational procedures.
- Monitored vehicle maintenance schedules to ensure reliability and compliance.
- Developed relationships with clients to improve service satisfaction and retention.
- Implemented process improvements that increased overall delivery accuracy.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Education
No Degree - Physical Therapy
Paducah Community College
Paducah, KYHigh School Diploma -
Paducah Tilghman
Paducah, KY05.1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Conflict resolution
- Team collaboration and leadership
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Office administration
- Service scheduling
- New employee hiring
- Policy and procedure enforcement
- Technical troubleshooting
- Inventory management
- Coaching and mentoring
Timeline
Service Manager
Texas Roadhouse
11.2017 - Current
Sales Representative
CINTAS, Professional Uniform and Facility Services
08.2013 - 11.2017
Supply Chain
Lourdes Hospital
08.1999 - 08.2013
No Degree - Physical Therapy
Paducah Community College
High School Diploma -
Paducah Tilghman