Joseph Spavento
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-focused professional with successful 35-year career in automotive sector. Dynamic successful applying customer satisfaction and management in busy business environment.
Overview
50
50
years of professional experience
Work History
Service Drive Valet
Germain Lincoln
10.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Driver
Luxury Imports Of Naples
07.2021 - 07.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Service Lane Valet
Audi Naples
11.2020 - 07.2021
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Inspected vehicles to verify condition ahead of customer returns.
- Built positive customer rapport for courteous, friendly and professional service.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
District Sales Representative
Shultz / NOCO / Brentagg Lubricants
02.2007 - 05.2019
- Brought in at least $550000 in personal sales revenue every quarter, averaging 25% of group total.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Associate / Sales Manager /General Sales Manager
Columbia Pontiac Cadillac Buick GMC Toyota
02.1974 - 08.1990
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Created and implemented sales performance reporting tactics using Salesforce and Tableau.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Science - Architectural Engineering
Wentworth Institute of Technology
Boston, MANo Degree - Automotive Management
General Motors Institute
Delaware City, DESkills
- Attention to Detail
- Customer Service and Support
- Standard Vehicle Operation
- Problem-Solving
- Manual and Automatic Driving
- Vehicle Parking and Retrieval
- Valid Driver's License
- Safety Compliance
- Multitasking and Organization
- Guest Assistance
- Clean Driving Record
- Punctual and Reliable
- Customer Communication
- Time Management
Avid car enthusiast, flag football referee, bocce ball.
I fully restored a 1969 Buick GS convertible. Ground up restoration. Mechanical and bodywork. In my free time I enjoy refereeing local youth flag football games.
My bocce ball team at our community plays every Saturday morning. My team is a 3 time championship team.
I also enjoy watching car racing and football, college and professional.
Timeline
Service Drive Valet
Germain Lincoln
10.2022 - Current
Driver
Luxury Imports Of Naples
07.2021 - 07.2022
Service Lane Valet
Audi Naples
11.2020 - 07.2021
District Sales Representative
Shultz / NOCO / Brentagg Lubricants
02.2007 - 05.2019
Sales Associate / Sales Manager /General Sales Manager
Columbia Pontiac Cadillac Buick GMC Toyota
02.1974 - 08.1990
Associate of Science - Architectural Engineering
Wentworth Institute of Technology
No Degree - Automotive Management
General Motors Institute
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