At Team Gillman Subaru, I am a customer-focused service professional with a successful 15+year career in the automotive industry. Proficient in problem solving and personalizing each customers experience.
Overview
10
10
years of professional experience
Work History
SERVICE DRIVE MANAGER
TEAM GILLMAN SUBARU
08.2015 - Current
Enhanced team performance by providing regular coaching, and feedback.
During my time as service drive manager we achieved 500,000 plus labor gross 6 months consecutively.
Improved customer satisfaction by implementing efficient service drive processes and streamlining communication.
Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
Developed strong relationships with clients through consistent follow-ups, ensuring repeat business and referrals.
Defined clear targets and objectives and communicated to other team members.
Service Advisor
Fred Haas Toyota Country
07.2014 - 08.2015
Education
Automotive Technology
Lone Star College System
Spring, TX
Skills
Vehicle maintenance knowledge
Staff Training and Development
Sales strategy development
Service department operations
Warranty Administration
Technical aptitude
Positive Attitude
Customer Service
Problem-Solving
Attention to Detail
Accomplishments
Subaru Star award-#6 Advisor in the nation 2018.
Platinum, gold, silver and bronze service achievement awards.
Senior Master certified advisor.
Timeline
SERVICE DRIVE MANAGER
TEAM GILLMAN SUBARU
08.2015 - Current
Service Advisor
Fred Haas Toyota Country
07.2014 - 08.2015
Automotive Technology
Lone Star College System
Similar Profiles
Marla GarzaMarla Garza
Finance Manager at Gillman SubaruFinance Manager at Gillman Subaru