Wren Wright

Colorado Springs,Colorado

Summary

Experienced with optimizing service drive operations to increase efficiency and customer satisfaction. Utilizes leadership and management skills to foster productive team environment. Track record of implementing process improvements and maintaining high service standards.

Overview

years of professional experience

Work History

Service Drive Manager

Alpine Ford

06.2024 - Current

Evaluated current workflow processes in the department periodically making necessary adjustments to increase efficiency without compromising quality.
Developed strong relationships with customers through consistent follow-ups, ensuring repeat business and referrals.
Maintained open lines of communication between the service drive department and other departments within the organization, fostering a collaborative environment.
Addressed customer complaints promptly and professionally, resolving issues effectively to maintain customer trust and loyalty.
Continuously updated knowledge on industry trends, incorporating best practices into daily operations for ongoing improvement.
Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
Enhanced team performance by providing regular coaching, feedback, and professional development opportunities.
Proficient in preparing repair orders using dealer track, tekion arc and status plus software.

Reconditioning Manager

Pikes Peak Harley-davidson

03.2021 - 06.2024

Managed inventory levels to ensure availability of required parts and supplies, minimizing downtime in reconditioning activities.
Collaborated with sales teams to prioritize motorcycles for reconditioning based on demand and potential profit margins.
Developed customized reconditioning plans for unique motorcycles or customer requirements, ensuring high-quality results tailored to specific needs.
Enhanced customer satisfaction with timely and high-quality reconditioning services.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Proficient in creating repair orders using talon and light speed operating systems.
Also assisted sales in closing deals as well as facility maintenance.

Restaurant General Manager

Purple Toad

02.2020 - 03.2021

Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.

Special Forces Operations Sergent

US Army

01.1997 - 02.2020

Developed comprehensive training plans, addressing skill gaps and advancing overall capability of soldiers.
Coordinated humanitarian relief efforts during natural disasters or emergencies, providing support to affected communities.
Directed security operations during deployment, safeguarding personnel and assets from potential threats.
Oversaw logistics operations, coordinating transportation and supply chain management for smooth mission execution.
Maintained open lines of communication between departments to facilitate seamless workflow transitions throughout the organization''s various functions.
Implemented inventory control measures to reduce waste, maintain accurate records, and improve overall efficiency.
Trained foreign military members in day to day operations and combat survival skills.
Acted as military liaison between leadership Department Of State and foreign military officials.
Over 10 deployments.

Education

Military Science - Military History

Excelsior College

Albany, NY

05-2007

Skills

Staff training and development
Data-driven decision making
Appointment scheduling
Vehicle maintenance
Service department operations
Warranty administration

Teamwork and collaboration
Customer service
Problem-solving
Multitasking Abilities
Upselling maintenance services
Proficient communication with dealership management

Timeline