Joseph Sullivan

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

• Read and interpreted circuit prints, blueprints, schematics and drawings to efficiently complete job tasks and projects.
• Contributed to a positive work environment by adhering to safety protocols and supporting team efforts at all times.
• Ensured timely repairs by promptly addressing reported signal malfunctions and coordinating with necessary personnel.
• Streamlined maintenance processes by implementing time-saving techniques learned from training courses or best practices shared among colleagues.
• I covered vacations for five adjoining maintainers. Approximately 150 crossings, 30 hydraulic switches and 3 control points.

• Generated detailed progress reports for management review, enabling informed decision-making regarding resources allocation and project adjustments.
• Settled crew member disputes by addressing problems quickly and providing successful mediation.
• Enhanced crew productivity by implementing efficient scheduling and task delegation methods.
• Delivered exceptional results under tight deadlines by prioritizing tasks based on urgency and complexity.

Worked on a construction crew installing road crossing warning systems, control points, hot box detectors, AEI readers. Operated heavy equipment at the job sites.

• Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
• Supervised and assisted with battlefield signal support systems and terminal devices.
• Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
• Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).

Worked at Brigade Level on retransmission operations and handled communications security equipment. Had a secret security clearance.