Joseph Sullivan
Skilled in overseeing business operation, daily management and independent decision-making with strong leadership and problem solving skills without the physical presence of an owner or upper management.
Reliable, hands-on professional with experience in customer relations, nursery work, and equipment operation. Strong communicator with a focus on problem-solving, safety, and accurate order support. Brings a positive attitude, flexibility, and a willingness to learn to every task.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution and communication, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
2 Years 5 Months- Assisted customers with plant selection, care guidance, and product recommendations.
- Communicated inventory availability and special-order updates to customers. Providing clear information on prices, stock and services.
- Coordinated with nursery staff to fulfill customer requests and deliveries, pick up and installation needs.
- Answered inquiries by phone and email, provided clear information on pricing, stock, and services.
- Resolved customer complaints by listening and being empathetic, resulting in increased loyalty and repeat business.
Equipment Operator
2 Years 5 Months- Operated front-end loader and delivery trucks to move trees, plants, soil, mulch and supplies across nursery grounds.
- Loaded and unloaded incoming deliveries, outgoing deliveries and in store pick-ups, securing materials for safe transport and storage.
- Followed safety procedures while maneuvering heavy equipment around workers, inventory, and customer areas.
- Trained new operators on equipment handling, site hazards, and nursery operating practices.
- Coordinated material movement to keep production areas organized and reduce workflow delays.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
Plant Nursery Worker
2 Years 5 Months- Ensured plant care routines, ensuring consistent watering, pruning, and fertilizing across nursery stock.
- Inspected plants daily for pests, disease, and stress, escalating issues before spread occurred.
- Coordinated transplanting, and labeling to maintain organized, sale-ready inventory and orders to be shipped.
- Prepared customer orders, selecting quality plants and verifying accurate substitutions for availability.
- Demonstrated adaptability while working across diverse roles, including maintenance, retail support, and customer service functions as needed within the nursery setting.
Construction Worker
2 Months- Operated hand tools and power tools for site preparation
- Measured, cut, and assembled structural materials to exact project specifications
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
High School Diploma
- JROTC Member
- Career and technical education pathway and foundational leadership program
- Earned Title of Public Affairs Officer and Cadet Second Lieutenant
- Developed the job and title of Volunteer Service coordination of high school events and implemented the services