Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work

Nancy Brown

Pasadena

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeInside Sales / VP Sales AssistantAccount Executive IIInside SalesLogistic Shipping & CSR

Work Type

Full TimeContract Work

Location Preference

On-SiteHybrid
Location: Pasadena, US
Open to relocation: Yes

Salary Range

$45000/yr - $62000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchWork from home option

Summary

Customer service specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Dixie Chemical Company
02.2025 - 08.2025
  • Delivered prompt, professional service in a fast-paced environment
  • Built strong customer rapport through active listening and follow-through
  • Coordinated with logistics and production departments to expedite shipping for urgent customer orders.
  • Partnered with logistics to expedite urgent orders
    Developed work procedures for Marsh freight ocean and air insurance
  • Created efficient procedure for entering export information into Marsh freight ocean and air insurance to enhance data accuracy.
  • Partnered with logistics to expedite urgent ordersDeveloped work procedures for Marsh freight ocean and air insurance

Inside Sales / VP Sales Assistant

Total Industrial Services Specialties
04.2024 - 09.2024
  • Coordinated calendar and maintained spreadsheet to track events, bid deadlines, and meetings for VP of Sales.
  • Communicated order status to customers by coordinating with manufacturing sites and job site managers.
  • Researched pumps and miscellaneous items for job proposals, ensuring accuracy and relevance.
  • Reviewed bid packages for work scope or special requirements
  • Searched for additional bid opportunities on various public bid sites

Account Executive II

A.W. Chesterton
02.2022 - 11.2023
  • Delivered accurate quotations to customers through email, fax, verbal communication, and D365 CRM system
  • Processed incoming orders, created production orders, checked inventory, purchased using D365
  • Coordinated with corporate location via CRM to ensure timely completion of orders
  • Created item numbers with required quantities and BOM material in system
  • Supplied outside sales team with detailed spreadsheets outlining order status and information
  • Finalized vended item orders for direct shipping to customers

Inside Sales

Woven Metal Products
11.2016 - 02.2022
  • Main point of contact for quotes and orders for my division
  • Provided customers with quotations and order processing using Epicore
  • Followed up on orders and shipments to ensure timely delivery and customer satisfaction
  • Coordinated shipping, invoicing, and inventory for hardware consignment orders
  • Reviewed ERP system to identify and resolve errors, ensuring accurate order processing
  • Redesigned hardware department layout, enhancing operational workflow and space utilization
  • Created hardware flip book with bar codes to easily assess correct part numbers
  • Facilitated oversight of hardware department

Logistic Shipping & CSR

DHL (Exel)
02.2016 - 09.2016
  • Managed workflow in shipping office, overseeing operations at three warehouse doors and directing personnel, optimizing shipping processes
  • Tracked orders and updated customers on shipment status using SAP, ensuring timely communication
  • Delivered accurate quotations and logistics services to customers, enhancing service satisfaction

Inside Sales

Harsco IKG Industries
12.2014 - 10.2015
  • Acted as the primary contact for customers in Texas, addressing inquiries and concerns promptly
  • Provided customers with quotations, entering quotes and POs in BAAN
  • Coordinated activities and communication for Outside Sales Managers in Texas and Canada regions
  • Facilitated communication between Sales and other departments during weekly production meetings
  • Delivered status reports on customer orders to enhance order tracking and response
  • Acquired skill to read detailed drawings and created take-off for quoting.

Inside Sales

AMACS Process Towers Internals
06.2012 - 05.2014
  • Main contact for Petrochemicals, EPC and End-Users
  • Delivered quotations, order acknowledgements, and entered POs in SAP to support customer needs
  • Confirmed order status and provided updates to customers, enhancing communication flow
  • Assisted Project Managers with orders
  • Supported engineering team with project documentation and technical support, contributing to project success

Inside Sales Specialist

VAM Drilling USA, Inc
02.2005 - 04.2012
  • Main point of contact for customer during quotation, order, invoicing and shipping process
  • Created quotes and orders for customers
  • Entered orders into MFGPro system and advised customers on order completion timelines.
  • Provided detailed reports to customers upon request.
  • Acted as the communication link between Outside Sales Managers, Marketing, Technical Services, Engineering, and Planning/Production.
  • Contributed to development of Inquiry to Invoice process 'Cameleon', streamlining order processing.
  • Managed accounts receivable and collections for overdue funds, ensuring timely payments.
  • Met with CEO of major company bi-weekly to go over multi- million-dollar orders and milestone processes.

Education

Etowah High School
Woodstock, GA

Skills

  • Customer service communication
  • Team collaboration
  • Problem solving
  • Adaptability
  • Continuous improvement
  • Microsoft productivity software proficiency
  • Quoting and purchasing
  • Accounts payable and receivable management
  • Safety advocacy
  • Leadership skills
  • Intrinsic motivation
  • Drawing interpretation

Timeline

Customer Service Representative

Dixie Chemical Company
02.2025 - 08.2025

Inside Sales / VP Sales Assistant

Total Industrial Services Specialties
04.2024 - 09.2024

Account Executive II

A.W. Chesterton
02.2022 - 11.2023

Inside Sales

Woven Metal Products
11.2016 - 02.2022

Logistic Shipping & CSR

DHL (Exel)
02.2016 - 09.2016

Inside Sales

Harsco IKG Industries
12.2014 - 10.2015

Inside Sales

AMACS Process Towers Internals
06.2012 - 05.2014

Inside Sales Specialist

VAM Drilling USA, Inc
02.2005 - 04.2012

Etowah High School

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Nancy Brown