JOSEPH TABARANI
Wichita,KS
Summary
Creative, hard-working, and analytical employee with 10 years of customer service experience. Knowledgeable in Microsoft Word, Excel, and Powerpoint, along with OneDrive and Teams. Extremely committed in focusing on what needs to get done, along with providing feedback to focus on efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Technical Associate
Wolters Kluwer
Wichita, KS
10.2022 - Current
- Took calls, chats and webtickets for support on software
- Provided a professional and consistent support experience to the customer, using available resources and problem-solving skills.
- Communicated effectively and timely, through both written and oral communication, with both customers and teammates.
- Actively monitored cases, providing constant updates when essential
Student Accounts Assistant
Butler Community College
Andover, KS
01.2018 - 09.2022
- Accepted and entered payments into student accounts
- Answered customer questions, by in-person, through calls and by emails, to provide details about their account
- Ran multiple accounts daily to look through student accounts for any additional information.
Student Worker
Butler Community College
Andover, KS
05.2016 - 01.2018
- Main job was to focus on processing student schedules, and uploading documents to school system
- Explained to students/non-students about how the college works, talked about student records/confidentiality, directed to where they needed to go (office was at the main entrance)
- Handled tasks about paper copies, ID cards, and stocking supplies in each classroom.
Tutor Ambassador
Butler Community College
Andover, KS
08.2017 - 12.2017
- Provided tutoring in high levels of mathematics, including up to Calculus II, as well as tutored general classes, such as Physics I, Ethics or Intro
- To Logic
- Focused students on retention by well known methods, such as flashcards, reading material out loud, comparing problems to real life, and writing techniques.
Education
Associate of Applied Science - Cyber Security
Butler County Community College
El Dorado, KS07.2021
Skills
- Cashiering
- Accounting
- Spreadsheets
- Application support & Troubleshooting
- Software Installation & testing
Timeline
Customer Service Technical Associate
Wolters Kluwer
10.2022 - Current
Student Accounts Assistant
Butler Community College
01.2018 - 09.2022
Tutor Ambassador
Butler Community College
08.2017 - 12.2017
Student Worker
Butler Community College
05.2016 - 01.2018
Associate of Applied Science - Cyber Security
Butler County Community College