Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Salas

Fresno,CA

Summary

Highly motivated and experienced Customer Service Associate with 8+years of experience providing exceptional customer service in a fast paced environment. Skilled in resolving customer issues quickly and efficiently, and providing product knowledge. As well as proven ability to identify customer needs, I am hardworking, professional, I have the ability to prioritize work, multitask,and manage time efficiently.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Walmart
Fresno, CA
04.2015 - Current
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • processed customer returns and exchanges in a timely manner.
  • Demonstrated a positive attitude and patience.
  • Developed and maintained a customer friendly environment.
  • Cash office, confirm moneybags, checkout tills, confirm check transactions.
  • Money transfers, bill payments, check cashing, and money orders.
  • Cashiering.

Education

Madera High School
Madera, CA
1996

Skills

  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Cashiering
  • Customer Service
  • Upbeat and Positive Personality
  • Training
  • Product Knowledge
  • Telephone Etiquette
  • Cash Handling
  • Cash Balancing
  • Cashiering Operations
  • Professionalism
  • Problem Solving
  • Quality Assurance

Timeline

Customer Service Associate

Walmart
04.2015 - Current

Madera High School
Kristina Salas