Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPH TABARANI

Wichita

Summary

Creative, hard-working, and analytical employee with over a decade of customer service experience. Knowledgeable in Microsoft Word, Excel, and Powerpoint, along with OneDrive and Teams. Extremely committed in focusing on what needs to get done, along with providing feedback to focus on efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service Technical Associate

Wolters Kluwer
10.2022 - 01.2025
  • Took calls, chats and webtickets for support on software
  • Provided a professional and consistent support experience to the customer, using available resources and problem-solving skills.
  • Communicated effectively and timely, through both written and oral communication, with both customers and teammates.
  • Actively monitored cases, providing constant updates when essential

Student Accounts Assistant

Butler Community College
01.2018 - 09.2022
  • Accepted and entered payments into student accounts
  • Answered customer questions, by in-person, through calls and by emails, to provide details about their account
  • Ran multiple accounts daily to look through student accounts for any additional information.

Student Worker

Butler Community College
05.2016 - 01.2018
  • Main job was to focus on processing student schedules, and uploading documents to school system
  • Explained to students/non-students about how the college works, talked about student records/confidentiality, directed to where they needed to go (office was at the main entrance)
  • Handled tasks about paper copies, ID cards, and stocking supplies in each classroom.

Tutor Ambassador

Butler Community College
08.2017 - 12.2017
  • Provided tutoring in high levels of mathematics, including up to Calculus II, as well as tutored general classes, such as Physics I, Ethics or Intro
  • To Logic
  • Focused students on retention by well known methods, such as flashcards, reading material out loud, comparing problems to real life, and writing techniques.

Education

Associate of Applied Science - Cyber Security

Butler County Community College
El Dorado, KS
07.2021

Skills

  • Cashiering
  • Accounting
  • Spreadsheets
  • Application support & Troubleshooting
  • Software Installation & testing
  • Remote technical support

Timeline

Customer Service Technical Associate

Wolters Kluwer
10.2022 - 01.2025

Student Accounts Assistant

Butler Community College
01.2018 - 09.2022

Tutor Ambassador

Butler Community College
08.2017 - 12.2017

Student Worker

Butler Community College
05.2016 - 01.2018

Associate of Applied Science - Cyber Security

Butler County Community College

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