JOSEPH TENORIO
Rio Rancho,NM
Summary
Accomplished Supervisory Financial Document Control Specialist with over 20 years of experience in developing compliance-focused document management systems. Known for implementing process improvements that streamline workflows, enhance team performance, and ensure rigorous adherence to regulatory standards.
Overview
28
28
years of professional experience
Work History
Supervisory Financial Document Control Specialist
The Department of The Interior
Albuquerque, NM
12.2000 - 03.2025
- Developed and maintained comprehensive document control systems to ensure compliance with federal regulations.
- Implemented standardized procedures for document retrieval, improving accessibility and efficiency across departments.
- Conducted regular audits of documentation processes, identifying areas for improvement and ensuring accuracy of records.
- Trained staff on document management protocols, enhancing team competency in handling sensitive information.
- Collaborated with cross-functional teams to streamline workflows and optimize document processing times.
- Led initiatives to digitize records, reducing physical storage needs and enhancing data retrieval speed.
- Managed version control for critical documents, maintaining integrity and preventing discrepancies in official records.
- Coordinated training sessions on compliance requirements, fostering a culture of accountability within the organization.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Reduced document retrieval time by creating a comprehensive index system that prioritized ease of use.
- Assisted in the development of company policies related to document retention, disposal, and archiving practices.
- Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
- Assessed impact of emerging technology and system upgrades on workflow.
- Supported end-user access requirements by establishing compliant systems and effective access policies.
- Worked with internal team members to remedy issues with preemptive solutions.
- Remained informed on current regulations, especially concerning research industry and document creation.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- Managed file archival and information retrievals.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Expedited information sharing between departments with the creation of an accessible central database for critical documents.
- Conducted training sessions for new employees on document control procedures, ensuring consistency across departments.
- Reviewed for Accuracy of Employee(s) timesheet and Certified. Also served as a Certifief backup to other Supervisor in the event if they are away from the office.
Teller / Financial Service Representative
Various Financial Institutions
Albuquerque, NM
01.1997 - 12.2000
- Processed customer transactions accurately and efficiently, ensuring compliance with financial regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Educated customers on product offerings, enhancing their banking experience and satisfaction.
- Mentored junior tellers, fostering skill development and adherence to best practices.
- Analyzed customer feedback to identify areas for service enhancement and operational improvements.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Education
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Bernalillo High School
Bernalillo06-1990
Skills
- Document management
- Document review
- Indexing systems
- Records management
- Archiving procedures
- Database maintenance
- Electronic filing
- Data accuracy
- Process improvements
- Adobe acrobat
- Policy development
- Skilled in Work Processing, Excel, PowerPoint, Access
- Tracking document flow
- Standard operating procedures
- Special projects
- Quality assurance
- Compliance controls
- Electronic records management
- Database management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Analytical thinking
- Training and development
- Troubleshooting
- Workflow coordination
- Risk management
Timeline
Supervisory Financial Document Control Specialist
The Department of The Interior
12.2000 - 03.2025
Teller / Financial Service Representative
Various Financial Institutions
01.1997 - 12.2000
Central New Mexico Community College
High School Diploma -
Bernalillo High School