Joseph R. Tierinni
Garland,Maine
Summary
Dynamic Inside Sales Representative with a proven track record at QXO, excelling in customer service and relationship building. Enhanced sales revenue through tailored product recommendations and effective communication. Skilled in documentation and reporting, I thrive in collaborative environments, ensuring client satisfaction and driving business growth.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
QXO
05.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Representative
Beacon Roofing Supply
01.2020 - 05.2025
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
- Collaborated with cross-functional teams to develop customized solutions for client needs, enhancing customer satisfaction.
- Developed new business opportunities within existing accounts, resulting in expanded market share.
- Increased sales revenue by building strong relationships with clients and understanding their needs.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Yard Worker
Crescent Lumber
09.2017 - 01.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Assisted customers with loading lumber and other various building materials.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Built loads and loaded trucks for outbound delivery.
- Mowed lawns using self-propelled and riding mowers.
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
Project Manager
American Integrity Restoration
10.2015 - 02.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Mitigation Technician
American Integrity Restoration
06.2015 - 10.2015
- Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
- Ensured safety of clients'' homes and belongings with thorough assessments and proper equipment installation.
- Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
- Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
Infantry Squad Leader
US Army
10.2014 - 06.2015
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
- Ensured mission success with thorough planning, preparation, and execution of tactical operations.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Collaborated with other squad leaders to develop cohesive strategies for joint missions and training exercises.
- Provided comprehensive after-action reviews following each operation, identifying areas for improvement and refining tactics as necessary.
- Evaluated subordinates'' job performances using objective criteria to recommend promotions or disciplinary actions when needed.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
Infantry Team Leader
US Army
08.2012 - 10.2014
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Provided mentorship to junior team members, fostering growth in their military careers.
- Increased team efficiency with regular training sessions and performance evaluations.
- Conducted after-action reviews upon mission completion, identifying areas for improvement and applying lessons learned in future operations.
Infantryman
US Army
08.2009 - 08.2012
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
General Studies
East Catholic High School
Manchester, CT06-2004
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Documentation and reporting
- Relationship building and management
- Payment processing
- Project development
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Inside Sales Representative
QXO
05.2025 - Current
Inside Sales Representative
Beacon Roofing Supply
01.2020 - 05.2025
Yard Worker
Crescent Lumber
09.2017 - 01.2020
Project Manager
American Integrity Restoration
10.2015 - 02.2016
Mitigation Technician
American Integrity Restoration
06.2015 - 10.2015
Infantry Squad Leader
US Army
10.2014 - 06.2015
Infantry Team Leader
US Army
08.2012 - 10.2014
Infantryman
US Army
08.2009 - 08.2012
General Studies
East Catholic High School
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