Joseph Todd
Middleburg,FL
Summary
excellent in part and product ordering and inventory. Warranty systems. also have had training multiple equipment including forklift , order picker and reach truck. (narrow isle forklift)
Overview
15
15
years of professional experience
Work History
Sales Associate
Atkinson Pharmacy
Orange Park , Fl
12.2024 - 11.2025
- Assisted customers with product selection and provided recommendations based on individual health needs.
- Educated customers about over-the-counter medications and health products to enhance their shopping experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Floor Associate
Lowes Home Improvment
Middleburg, Fl
09.2019 - 11.2024
- Assisted customers in locating products and resolving inquiries to enhance satisfaction.
- Maintained organized sales floor, ensuring merchandise was stocked and displays were visually appealing.
- Collaborated with team members to execute promotional setups and seasonal displays effectively.
- Trained new associates on product knowledge, customer service techniques, and store policies.
- Conducted inventory counts to ensure accurate stock levels and minimize discrepancies.
- Monitored sales trends, providing feedback to management for optimizing inventory selection.
- Resolved customer complaints efficiently, contributing to a positive shopping experience and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Small Business Owner
Self
Middleburg Fl
02.2011 - 08.2019
- Managed daily operations, ensuring seamless workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to reduce costs and enhance availability.
- Built strong relationships with suppliers, negotiating favorable terms to improve profitability.
- Enhanced customer service protocols, resulting in improved client retention rates.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Education
High School Diploma -
FCCJ
Jacksonville FlMarine Engine Repair
MMI
Orlando Fl03-2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Conflict resolution
- Client service
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Sales training
- Guest relations
- Inventory tracking
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Point of sale operation
Timeline
Sales Associate
Atkinson Pharmacy
12.2024 - 11.2025
Sales Floor Associate
Lowes Home Improvment
09.2019 - 11.2024
Small Business Owner
Self
02.2011 - 08.2019
High School Diploma -
FCCJ
Marine Engine Repair
MMI