Outstanding team player.
Have the ability to work at a speedy pace in high pressure, with the capacity to listen and learn in order to get what needs to be done.
Hi, I’m
Joseph Toujouse
New Orleans,LA
Summary
Overview
32
years of professional experience
3
Certification
Work History
Pools By Joe Crowton
Sales and Service Technician
06.2025 - Current
Job overview
- Diagnosed and repaired pool equipment, ensuring optimal performance and customer satisfaction.
- Conducted regular maintenance on pool systems, enhancing water quality and safety standards.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
Aucoin - Hart Jewelers
Watchmaker
11.1993 - 04.2025
Job overview
- Consistently upsold service work while successfully placing customers into brand-new watch purchases.
- Delivered outstanding customer service by addressing client concerns promptly, providing expert advice on watch care, and maintaining clear communication throughout the repair process.
- Conducted regular inventory checks, ordering necessary parts
- Developed a system for tracking repair progress, streamlining communication between the workshop and front-end staff to keep customers informed on the status of their watches.
- Improved watch accuracy by conducting thorough diagnostics and implementing precise adjustments.
- Expanded the range of brands serviced within the workshop by acquiring specialized tools and training needed to work on various luxury watch models effectively.
- Cultivated a reputation for excellence in service by consistently exceeding customer expectations in both repair workmanship and turnaround times.
- Stayed up-to-date on industry trends and advancements in horology, applying new techniques when appropriate for improved results.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a commitment to teamwork and shared success.
- Utilized effective time management strategies, prioritizing tasks and managing workload efficiently to meet or surpass deadlines consistently.
- Resolved complex technical issues through comprehensive troubleshooting methods, identifying root causes and implementing effective solutions.
- Refurbished visual aspects of watches by polishing and cleaning metal and glass faces and bands.
- Tested timepiece accuracy and performance using meters and other electronic instruments.
Swirl
Bartender
04.2022 - 04.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
RummelMetairie, LA
High School Diploma
05-1985
University Overview
Skills
- Stress tolerance
- Oral communication
- Fine motor skills
- Precision assembly
- Mechanical aptitude
- Quality control analysis
- Teamwork and collaboration
- Multitasking
- Sales expertise
Certification
- Rolex Certified watchmaker - Rolex. Level 50
- ETA Movement Service Level Certifications – ETA SA Manufacture Horlogère Suisse.
- TAG Heuer Certified Chronograph Specialist – TAG Heuer.
- WSET Level 2 certification in Wines.
Timeline
Sales and Service Technician
Pools By Joe Crowton
06.2025 - Current
Bartender
Swirl
04.2022 - 04.2023
Watchmaker
Aucoin - Hart Jewelers
11.1993 - 04.2025
Rummel
High School Diploma