Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Joseph Toujouse

New Orleans,LA

Summary

Outstanding team player.

Have the ability to work at a speedy pace in high pressure, with the capacity to listen and learn in order to get what needs to be done.


Overview

32
years of professional experience
3
Certification

Work History

Pools By Joe Crowton

Sales and Service Technician
06.2025 - Current

Job overview

  • Diagnosed and repaired pool equipment, ensuring optimal performance and customer satisfaction.
  • Conducted regular maintenance on pool systems, enhancing water quality and safety standards.
  • Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.

Aucoin - Hart Jewelers

Watchmaker
11.1993 - 04.2025

Job overview

  • Consistently upsold service work while successfully placing customers into brand-new watch purchases.
  • Delivered outstanding customer service by addressing client concerns promptly, providing expert advice on watch care, and maintaining clear communication throughout the repair process.
  • Conducted regular inventory checks, ordering necessary parts
  • Developed a system for tracking repair progress, streamlining communication between the workshop and front-end staff to keep customers informed on the status of their watches.
  • Improved watch accuracy by conducting thorough diagnostics and implementing precise adjustments.
  • Expanded the range of brands serviced within the workshop by acquiring specialized tools and training needed to work on various luxury watch models effectively.
  • Cultivated a reputation for excellence in service by consistently exceeding customer expectations in both repair workmanship and turnaround times.
  • Stayed up-to-date on industry trends and advancements in horology, applying new techniques when appropriate for improved results.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a commitment to teamwork and shared success.
  • Utilized effective time management strategies, prioritizing tasks and managing workload efficiently to meet or surpass deadlines consistently.
  • Resolved complex technical issues through comprehensive troubleshooting methods, identifying root causes and implementing effective solutions.
  • Refurbished visual aspects of watches by polishing and cleaning metal and glass faces and bands.
  • Tested timepiece accuracy and performance using meters and other electronic instruments.

Swirl

Bartender
04.2022 - 04.2023

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

Rummel
Metairie, LA

High School Diploma
05-1985

University Overview

Skills

  • Stress tolerance
  • Oral communication
  • Fine motor skills
  • Precision assembly
  • Mechanical aptitude
  • Quality control analysis
  • Teamwork and collaboration
  • Multitasking
  • Sales expertise

Certification

  • Rolex Certified watchmaker - Rolex. Level 50
  • ETA Movement Service Level Certifications – ETA SA Manufacture Horlogère Suisse.
  • TAG Heuer Certified Chronograph Specialist – TAG Heuer.
  • WSET Level 2 certification in Wines.

Timeline

Sales and Service Technician
Pools By Joe Crowton
06.2025 - Current
Bartender
Swirl
04.2022 - 04.2023
Watchmaker
Aucoin - Hart Jewelers
11.1993 - 04.2025
Rummel
High School Diploma
Joseph Toujouse