Joseph Martinez
Burlington,NC
Summary
Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Personable with top-level skills in customer service. Organizes inspections, supervises issue resolution and coordinates showings. Superb time management abilities focused on working within client schedules.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Trails End Apartments
Burlinton, NC
05.2020 - Current
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Greeted clients, showed apartments, and prepared leases.
Shift Manager/Key Holder
Biscuitville
Graham, North Carolina (NC)
07.2017 - 07.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit and check payments.
- Received and counted money.
- Oversaw team of 30 employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Completed store opening and closing procedures.
- Rotated stock according to dates and protocols.
- Monitored security areas during busy periods.
Breakfast Manager
Hardee's Restaurant
Burlington, NC
11.2011 - 06.2017
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Assisted with training and development of food and beverage team.
- Serviced guests with food and beverage requirements.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw daily operations to ensure high levels of productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
Education
High School Diploma -
Robert Morgan Educational Center
Miami, FLHealth Information Management
Florida Career College - Miami
Miami, FLSkills
- Vacancy Marketing
- Monthly Fee and Payment Collection
- Decision Making
- Grounds and Facility Inspection
- Disturbance Handling
- Performance Assessment
- Maintenance Oversight
- Data Entry
- Property Showing
- Critical Thinking
- Basic Mathematics
- Social Perception
- Schedule Coordination
- Social Media Engagement
- Customer Relations
- Multitasking and Prioritization
Timeline
Leasing Consultant
Trails End Apartments
05.2020 - Current
Shift Manager/Key Holder
Biscuitville
07.2017 - 07.2020
Breakfast Manager
Hardee's Restaurant
11.2011 - 06.2017
High School Diploma -
Robert Morgan Educational Center
Health Information Management
Florida Career College - Miami