Jacqueline Rosales
Aurora,CO
Summary
Hardworking and reliable with strong ability in organizing, keep record, build trust with attention to details and excellent multitask abilities and Responsible. Offering and Caring, Helpful. Highly organized, proactive and punctual with team-oriented mentality.
Overview
23
23
years of professional experience
Work History
Leasing Consultant
Harbor Group Management Company
01.2020 - 09.2023
Leasing Consultant
Greystar
09.2007 - 01.2020
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following company's verification process.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Increased occupancy through dynamic marketing initiatives.
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Leasing Consultant
Equity Residential
05.2000 - 09.2007
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
Education
GED -
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
El Camino Real Charter High School
Woodland Hills, CA05.1993
Skills
- Relationship Building
- Property Maintenance
- Creative Problem-Solving
- Basic Mathematics
- Reporting and Correspondence
- Background Check Process
- Community Policies
- Lease Renewals
- Business Partnerships
- Lease Agreements
- Customer Service
- Collection Actions
- Competitive Research
- Leasing Terms and Specifications
- Organized Mindset
- Property Marketing
- Clear Communication
- Background Checks
- Deposits Management
- Complaints Investigation
- Performance Assessment
- Vacancy Marketing
- Property Service Contract Administration
- Repair Planning
- Local and State Laws
- Staff Coordination
- Grounds and Facility Inspection
- Financial Reporting
- Sale and Rental Recordkeeping
- Budget Preparation
- Codes Compliance
- Monthly Fee and Payment Collection
- Violation Resolution
- Maintenance Oversight
- Legal Issue Resolution
- Decision Making
- Client Relations
- Disturbance Handling
- Administrative Leadership
- Operating Cost Tracking
Languages
English
Spanish
Timeline
Leasing Consultant
Harbor Group Management Company
01.2020 - 09.2023
Leasing Consultant
Greystar
09.2007 - 01.2020
Leasing Consultant
Equity Residential
05.2000 - 09.2007
GED -
Los Angeles Trade Technical College
High School Diploma -
El Camino Real Charter High School