Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best deliver customer satisfaction.
Overview
8
8
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Wake Forest, NC
12.2021 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Ensured compliance with local health department regulations regarding food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Delegated work to staff, setting priorities and goals.
Shift Lead Supervisor
Chick-fil-A
Fuquay-Varina, NC
08.2016 - 10.2020
Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
Ensured all daily operations were in compliance with safety standards and regulations.
Assigned tasks to employees based on their abilities, skill levels, and experience.
Performed disciplinary actions when necessary, following company guidelines.