Joseph Tye

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Worked with home warranty to resolve customer issues
• Maintained updated and detailed records of calls in physical and electronic database.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Processed invoices and payments for dispatched orders
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

• Greet tables with a smile

•. Promptly and accurately wring in drinks

•. Suggestive selling/ Upselling wherever possible

• Perform opening and closing side work efficiently

• Keep up with running side work throughout the shift

• Process payments in a timely manner

. Punctual, on time, never late

• Seafood ambassador, knowledge of flavor profiles and texture

• Wine knowledge and pairing suggestions

• Roll silverware and assist in any other areas as needed

• Friendly, upbeat and eager to assist teammates and guests whenever needed

• Train new hires toward the Kings Way of service

• perform all closing duties efficiently and promptly

• Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
• Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
• Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
• Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
• Enhanced customer satisfaction with timely coordination of appointments and service requests.
• Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
• Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
• Set schedules for Number staff by planning and designating shifts and hours.
• Maintained accurate records and handled purchase orders.
• Flagged potential issues by monitoring timelines.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.