Joseph Varughese
Katy,TX
Summary
Knowledgeable Hearing Instrument Specialist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients. Ready to offer 11 years' experience to a challenging new role. History of satisfying patients, maintaining records and increasing sales with a hardworking and disciplined approach. Proficient in documentation, schedule coordination and office management. Familiar with audiology testing protocols and current device offerings. Reliable employee seeking Hearing Instrument Specialist position. Offering excellent communication and good judgment. Dedicated hearing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Hearing Instrument Specialist with over 11 years of experience in hearing. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure a Hearing Instrument Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic hearing Instrument Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the hearing industry.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Hearing Instrument Specialist
Costco
Katy, TX
12.2015 - Current
- Tested hearing with complete audiological examinations.
- Used marketing and sales strategies to promote business and increase revenue.
- Educated clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Performed basic screening procedures such as pure tone screening, screening of ear canal status using otoscope.
- Administered air conduction, bone conduction, and speech audiometry tests. Performed aural procedures such as real ear measurement.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Hearing Instrument Specialist
New Sound Hearing Aid Centers
Houston, TX
05.2013 - 12.2015
- Tested hearing with complete audiological examinations.
- Used marketing and sales strategies to promote business and increase revenue.
- Educated clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols..
- Performed basic screening procedures such as pure tone screening, and screening of ear canal status using otoscope.
- Administered air conduction, bone conduction, and speech audiometry tests.
- Performed aural procedures such as real ear measurements.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Hearing Instrument Specialist
Liberty Hearing Centers
Houston, TX
03.2012 - 05.2013
- Tested hearing with complete audiological examinations.
- Used marketing and sales strategies to promote business and increase revenue.
- Educated clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Performed basic screening procedures such as pure tone screening, and screening of ear canal status using otoscope.
- Administered air conduction, bone conduction, and speech audiometry tests. Performed aural procedures such as real ear measurements.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Hearing Instrument Repair Technician
Hearing Haven
Carrollton, TX
01.2007 - 03.2012
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Hearing Instrument Repair Technician
Omni Hearing Systems
Carrollton, TX
03.1987 - 01.2007
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Education
Diploma - Digital Electronics Technician
Devry University
Dallas, TXSkills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- PPE Compliance
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Self-Motivated
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
Certification
- Licensed Hearing Instrument Specialist, (2011- current)
- Test and recommend appropriate hearing instruments.
- Licensed by the State of Texas,
Fishing, gardening, DIY projects
Whenever possible, love to fish for fun. I have my own vegetable garden, spent most of the evenings in the garden. Anything that need to be around the house is done by me, built a deck and a covered patio.
Timeline
Hearing Instrument Specialist
Costco
12.2015 - Current
Hearing Instrument Specialist
New Sound Hearing Aid Centers
05.2013 - 12.2015
Hearing Instrument Specialist
Liberty Hearing Centers
03.2012 - 05.2013
Hearing Instrument Repair Technician
Hearing Haven
01.2007 - 03.2012
Hearing Instrument Repair Technician
Omni Hearing Systems
03.1987 - 01.2007
Diploma - Digital Electronics Technician
Devry University
- Licensed Hearing Instrument Specialist, (2011- current)
- Test and recommend appropriate hearing instruments.
- Licensed by the State of Texas,
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