Years of management experience
Open To Work
Joseph Vaughn
Liverpool,NY
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Well-versed in mentoring and developing high-performing teams to meet organizational goals.
Knowledgeable about monitoring metrics and maximizing team success in fast-paced call center and customer service settings. Performance and quality driven with several years of experience.
Natural leadership skills with motivational and encouraging approach.
Overview
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Years of operations experience
Work History
Operations Supervisor
Rapid Response Monitoring
Syracuse, NY
09.2018 - 02.2024
- Managed daily operations, including utilizing scheduling programs to ensure staffing levels were optimized for best response times.
- Mentored and trained new employees in a manner that fostered excellent work quality and efficiency, and ensuring they always felt supported.
- Corresponded regularly with other departments to ensure company goals were met.
- Handled employee separations/exit and stay interviews.
- Met regularly with employees to discuss their work performance while always encouraging them/providing them the tools necessary to meet their advancement goals.
- Oversaw and was responsible for all alarm/inbound call activity.
- Worked with management and peers to promote a positive work environment.
Shift Supervisor
Rite Aid
Cicero, NY
01.2010 - 04.2017
- Provided on-the-job training to new staff members.
- Communicated with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted pharmacy staff during periods of elevated activity.
- Completed opening and closing duties to facilitate business operations.
Education
Some College (No Degree) - Computer And Information Sciences
Onondaga Community College
Syracuse, NYSome College (No Degree) - Computer Science
Regis University
Denver, COSkills
- Staff Supervision
- Operations Management
- Employee Development
- Inventory Coordination
- Team Training
- Management
- Customer Relationship Development
- Scheduling Coordination
- Technology
- Task Delegation
- Quality Assurance
- Performance Monitoring
- Safety Oversight
Work Preference
Job Search Status
Open to workWork Type
Full TimeGig WorkLocation Preference
On-SiteRemoteHybridLocation: Syracuse, NY
Open to relocation: Yes
Minimum Desired Compensation
$80000/yrTimeline
Operations Supervisor
Rapid Response Monitoring
09.2018 - 02.2024
Shift Supervisor
Rite Aid
01.2010 - 04.2017
Some College (No Degree) - Computer And Information Sciences
Onondaga Community College
Some College (No Degree) - Computer Science
Regis University