Joseph Vaughn
Liverpool,NY
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Well-versed in mentoring and developing high-performing teams to meet organizational goals.
Knowledgeable about monitoring metrics and maximizing team success in fast-paced call center and customer service settings. Performance and quality driven with several years of experience.
Natural leadership skills with motivational and encouraging approach.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Rapid Response Monitoring
Syracuse, NY
09.2018 - 02.2024
- Managed daily operations, including utilizing scheduling programs to ensure staffing levels were optimized for best response times.
- Mentored and trained new employees in a manner that fostered excellent work quality and efficiency, and ensuring they always felt supported.
- Corresponded regularly with other departments to ensure company goals were met.
- Handled employee separations/exit and stay interviews.
- Met regularly with employees to discuss their work performance while always encouraging them/providing them the tools necessary to meet their advancement goals.
- Oversaw and was responsible for all alarm/inbound call activity.
- Worked with management and peers to promote a positive work environment.
Shift Supervisor
Rite Aid
Cicero, NY
01.2010 - 04.2017
- Provided on-the-job training to new staff members.
- Communicated with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted pharmacy staff during periods of elevated activity.
- Completed opening and closing duties to facilitate business operations.
Education
Some College (No Degree) - Computer And Information Sciences
Onondaga Community College
Syracuse, NYSome College (No Degree) - Computer Science
Regis University
Denver, COSkills
- Staff Supervision
- Operations Management
- Employee Development
- Inventory Coordination
- Team Training
- Management
- Customer Relationship Development
- Scheduling Coordination
- Technology
- Task Delegation
- Quality Assurance
- Performance Monitoring
- Safety Oversight
Timeline
Operations Supervisor
Rapid Response Monitoring
09.2018 - 02.2024
Shift Supervisor
Rite Aid
01.2010 - 04.2017
Some College (No Degree) - Computer And Information Sciences
Onondaga Community College
Some College (No Degree) - Computer Science
Regis University
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