Joseph Walls
Yakima,WA
Summary
Dynamic Fixed Operations Project Lead and Branch Service Manager with a proven track record at RWC Group, excelling in project coordination and team management. Skilled in effective client communication and adept at driving revenue growth through strategic problem-solving. Recognized for enhancing operational efficiency and fostering team motivation to achieve company objectives.
Overview
19
19
years of professional experience
Work History
Fixed Operations Project Lead
RWC Group
Yakima, WA
08.2025 - Current
- Assists in training new and current service managers and service advisors in operational procedures of RWC.
- Provide service manager duties in the absence of store service managers throughout the region.
- Provide technical support to service managers and advisors throughout RWC.
- Facilitate meetings with various operational individuals and teams.
- Provides assistance to stores that are struggling to make month end revenue projections by formulating a plan to close jobs and assisting in job closures.
- Provides necessary, timely, reliable and functional communication to superiors.
- Partnered with project team members to identify and quickly address problems.
- Create detailed reports on project progress, budget allocations and resource utilization.
- Assisted in developing processes for efficient management of project from initiation through closure.
- Tracked key proformance indicators related to each project success rates.
SERVICE MANAGER
RWC GROUP
Yakima, WA
04.2016 - 07.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
PARTS AND INVENTORY CONTROL
Husky International
Seattle, WA
03.2007 - 03.2016
- Oversaw business operations, inventory control, and customer service for restaurant.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Controlled store inventory and reviewed cash handling and operations reports.
- Classified and assigned registration numbers to artifacts and supervised inventory control.
Education
Associate of Science - Parts Management
Bates Technical College
Tacoma, WAHigh School Diploma -
Puyallup High School
Puyallup, WA06-2001
Skills
- Skilled in operational efficiency for service and parts
- Proficient in client interactions
- Proficient in delegating tasks
- Effective project coordination
- Effective team management
- Strong organizational abilities
- Experienced in managing projects
- Proficient in managing multiple tasks
- Team building and motivation
Timeline
Fixed Operations Project Lead
RWC Group
08.2025 - Current
SERVICE MANAGER
RWC GROUP
04.2016 - 07.2025
PARTS AND INVENTORY CONTROL
Husky International
03.2007 - 03.2016
Associate of Science - Parts Management
Bates Technical College
High School Diploma -
Puyallup High School