Joseph Walls
Yakima,WA
Summary
Dynamic Fixed Operations Project Lead and Branch Service Manager with a proven track record at RWC Group, excelling in project coordination and team management. Skilled in effective client communication and adept at driving revenue growth through strategic problem-solving. Recognized for enhancing operational efficiency and fostering team motivation to achieve company objectives.
Overview
19
19
years of professional experience
Work History
Fixed Operations Project Lead
RWC Group
08.2025 - Current
- Assists in training new and current service managers and service advisors in operational procedures of RWC.
- Provide service manager duties in the absence of store service managers throughout the region.
- Provide technical support to service managers and advisors throughout RWC.
- Facilitate meetings with various operational individuals and teams.
- Provides assistance to stores that are struggling to make month end revenue projections by formulating a plan to close jobs and assisting in job closures.
- Provides necessary, timely, reliable and functional communication to superiors.
- Partnered with project team members to identify and quickly address problems.
- Create detailed reports on project progress, budget allocations and resource utilization.
- Assisted in developing processes for efficient management of project from initiation through closure.
- Tracked key proformance indicators related to each project success rates.
SERVICE MANAGER
RWC GROUP
04.2016 - 07.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
PARTS AND INVENTORY CONTROL
Husky International
03.2007 - 03.2016
- Oversaw business operations, inventory control, and customer service for restaurant.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Controlled store inventory and reviewed cash handling and operations reports.
- Classified and assigned registration numbers to artifacts and supervised inventory control.
Education
Associate of Science - Parts Management
Bates Technical College
Tacoma, WAHigh School Diploma -
Puyallup High School
Puyallup, WA06-2001
Skills
- Skilled in operational efficiency for service and parts
- Proficient in client interactions
- Proficient in delegating tasks
- Effective project coordination
- Effective team management
- Strong organizational abilities
- Experienced in managing projects
- Proficient in managing multiple tasks
- Team building and motivation
Timeline
Fixed Operations Project Lead
RWC Group
08.2025 - Current
SERVICE MANAGER
RWC GROUP
04.2016 - 07.2025
PARTS AND INVENTORY CONTROL
Husky International
03.2007 - 03.2016
Associate of Science - Parts Management
Bates Technical College
High School Diploma -
Puyallup High School