Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Wick

Florence,KY

Summary

Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HVAC position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Operations Lead

DHL Express
08.2021 - Current
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
  • Reduced operational costs through continuous improvement initiatives and cost-saving measures.
  • Conducted regular reviews of operations and identified areas for improvement.

Shift Lead

Dairy Queen Grill & Chill
05.2019 - 08.2021
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Boone County High School
Florence, KY
05.2021

Skills

  • Operational Efficiency
  • Motivational attitude
  • Workforce Management
  • Quality Assurance
  • Safety Management
  • Acknowledgment of customer needs
  • Customer relationship development
  • Analytical Thinking
  • Task Delegation

Timeline

Operations Lead

DHL Express
08.2021 - Current

Shift Lead

Dairy Queen Grill & Chill
05.2019 - 08.2021

High School Diploma -

Boone County High School
Joseph Wick