Joseph Wilkeson
Jacksonville,FL
Overview
6
6
years of professional experience
Work History
PAS REP II
Baptist Medical Center
01.2018 - 05.2021
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Registered Patients in a timely manner in a high stress environment.
Electrician's Apprentice
Brooks Building Solutions
08.2022 - 04.2023
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
Infantryman (11B)
US Army National Guard
05.2021 - Current
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Trained new infantry soldiers on standard operating procedures.
Customer Service Representative
Family Dollar
06.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts -
FSCJ
Jacksonville, FL04.2024
Timeline
Electrician's Apprentice
Brooks Building Solutions
08.2022 - 04.2023
Infantryman (11B)
US Army National Guard
05.2021 - Current
PAS REP II
Baptist Medical Center
01.2018 - 05.2021
Customer Service Representative
Family Dollar
06.2017 - 12.2017
Associate of Arts -
FSCJ
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