Joseph Wilson
CHESILHURST,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
United Site Services, Inc. of Texas
Sewell, NJ
08.2021 - Current
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Delivered packages to customers in a timely and efficient manner.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Assisted with loading and unloading freight when necessary.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Service Manager
Rk Subaru
Vineland, NJ
05.2017 - 07.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Performed root cause analysis on recurring problems encountered by customers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created standard operating procedures for all service functions.
- Reviewed customer billing statements for accuracy prior to release.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Service Advisor
Penske Automotive
Turnersville, NJ
07.2009 - 03.2017
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Education
GED -
Lighthouse Christian Acadamy
FloridaSkills
- Appointment Scheduling
- Vehicle Maintenance
- DOT Compliance
- Materials Transport
- Vehicle Inspection
- Daily Logging
- Equipment Operation
- Punctual and Reliable
- Valid Driver's License
- Loading and Unloading
- Safety Protocols
- Driving and Transportation
- Time Management
- Valid Twic card until 2027
- Valid DOT medical card
Certification
- Valid Twic card until 2027
- valid DOT medical card
References
References available upon request.
Timeline
Driver
United Site Services, Inc. of Texas
08.2021 - Current
Service Manager
Rk Subaru
05.2017 - 07.2021
Service Advisor
Penske Automotive
07.2009 - 03.2017
GED -
Lighthouse Christian Acadamy