Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joseph Wyatt

Joseph Wyatt

Customer Service Guru for Hire
San Jose,CA

Summary

As a highly skilled and experienced customer service guru, I possess a unique blend of creativity, empathy, and professionalism that allows me to connect deeply with customers while delivering exceptional service.

With a proven track record of success in various customer-facing roles across industries, I have developed a deep understanding of the importance of building strong relationships with customers.

My approach to customer service is grounded in empathy, active listening, and a commitment to delivering personalized solutions that meet each customer's unique needs.

I am a problem-solver at heart, and I take pride in my ability to think creatively and outside the box to help customers achieve their goals.

In addition to my strong customer service skills, I am also highly organized, detail-oriented, and able to multi-task effectively. I thrive in fast-paced environments and am always willing to go the extra mile to ensure that customers are satisfied. Whether in-person, on the phone, or online, I am dedicated to providing a seamless and positive customer experience that exceeds expectations.

I believe that great customer service is the cornerstone of any successful business, and I am committed to helping organizations build lasting relationships with their customers. If you are looking for a customer service guru who is passionate, professional, and creative, I would be honored to work with you.

Let's connect and explore how I can help you take your customer service to the next level.

Overview

25
25
years of professional experience
12
12

Courses/Seminars

Work History

Restaurant Manager

Inspire Brands Buffalo Wild Wings
San Jose, CA
08.2021 - 09.2022
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Created Floorplans, policies, and new procedures now implemented in all Buffalo Wild Wings.
  • Promoted 3 times in one year and transferred to correct failing Buffalo Wild Wings.
  • Used past creative marketing and design skills to boost traffic and sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Maintained facility and grounds to present positive image.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.

Service Manager

Benihana
Cupertino, CA
12.2018 - 02.2021
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Owner/Operator

Makse Bar
Aptos, United States
03.2015 - 03.2020
  • Managed day-to-day business operations.
  • Consulted with Fortune 500 clients to assess needs and propose optimal solutions for wholesale product supply across California.
  • Performed statistical analyses to gather data for operational and forecast business Logistic, Production, Marketing, and design needs.
  • Utilized PR skills to build large ever growing network of business owners to increase client and customer base
  • Researched and planned on-going market trends to boost sales and customer satisfaction.

Market Director

Compass Group USA Chartwells
San Jose, CA
01.2015 - 02.2018
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Built diverse sales pipeline to exceed quota targets.
  • Created and built first new retail marketing concept in over 10 years becoming th first completely contactless market in the US.
  • Built and created entirely new inventory system.
  • Daily manager operations, ordering, employee management, and customer satisfaction

Education

Governmental Vocational Education Certificate - Business Administration And Management

Clearfield Job Corps Center
Clearfield, UT
01.2001 - 02.2002

High School Diploma -

Oakdale High School
Oakdale, CA
05.1996 - 05.2000

Skills

Food preparation and safety

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Certification

ServSafe Managers Food Handler

Timeline

ServSafe Managers Food Handler

09-2021

ServSafe Managers Alcohol

09-2021

Restaurant Manager

Inspire Brands Buffalo Wild Wings
08.2021 - 09.2022

Service Manager

Benihana
12.2018 - 02.2021

Franklin Covey “Coaching for Results”

05-2018

Franklin Covey “The 5 Choices to Extraordinary Productivity”

05-2018

Franklin Covey “Respect Effect”

05-2018

Genesis Advisers “The First 90 Days”

05-2018

Chartwells “Coaching for Results”

05-2018

Chartwells “Train the Trainer”

05-2018

Chartwells “6 Month MIT (Manager in Training Program)

05-2018

Chartwells “Food Safety Comprehensive Training Course”

05-2018

Chartwells “Your Staff, Your Family, Boosting Morale”

05-2018

Franklin Covey “Love ‘Em or Lose ‘Em”

03-2018

Owner/Operator

Makse Bar
03.2015 - 03.2020

Market Director

Compass Group USA Chartwells
01.2015 - 02.2018

Governmental Vocational Education Certificate - Business Administration And Management

Clearfield Job Corps Center
01.2001 - 02.2002

High School Diploma -

Oakdale High School
05.1996 - 05.2000
Joseph WyattCustomer Service Guru for Hire