Joseph Wyatt
Customer Service Guru for Hire
San Jose,CA
Summary
As a highly skilled and experienced customer service guru, I possess a unique blend of creativity, empathy, and professionalism that allows me to connect deeply with customers while delivering exceptional service.
With a proven track record of success in various customer-facing roles across industries, I have developed a deep understanding of the importance of building strong relationships with customers.
My approach to customer service is grounded in empathy, active listening, and a commitment to delivering personalized solutions that meet each customer's unique needs.
I am a problem-solver at heart, and I take pride in my ability to think creatively and outside the box to help customers achieve their goals.
In addition to my strong customer service skills, I am also highly organized, detail-oriented, and able to multi-task effectively. I thrive in fast-paced environments and am always willing to go the extra mile to ensure that customers are satisfied. Whether in-person, on the phone, or online, I am dedicated to providing a seamless and positive customer experience that exceeds expectations.
I believe that great customer service is the cornerstone of any successful business, and I am committed to helping organizations build lasting relationships with their customers. If you are looking for a customer service guru who is passionate, professional, and creative, I would be honored to work with you.
Let's connect and explore how I can help you take your customer service to the next level.
Overview
25
25
years of professional experience
12
12
Courses/Seminars
Work History
Restaurant Manager
Inspire Brands Buffalo Wild Wings
San Jose, CA
08.2021 - 09.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Created Floorplans, policies, and new procedures now implemented in all Buffalo Wild Wings.
- Promoted 3 times in one year and transferred to correct failing Buffalo Wild Wings.
- Used past creative marketing and design skills to boost traffic and sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained facility and grounds to present positive image.
- Correctly calculated inventory and ordered appropriate supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Service Manager
Benihana
Cupertino, CA
12.2018 - 02.2021
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Owner/Operator
Makse Bar
Aptos, United States
03.2015 - 03.2020
- Managed day-to-day business operations.
- Consulted with Fortune 500 clients to assess needs and propose optimal solutions for wholesale product supply across California.
- Performed statistical analyses to gather data for operational and forecast business Logistic, Production, Marketing, and design needs.
- Utilized PR skills to build large ever growing network of business owners to increase client and customer base
- Researched and planned on-going market trends to boost sales and customer satisfaction.
Market Director
Compass Group USA Chartwells
San Jose, CA
01.2015 - 02.2018
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Conducted market research to discover new leads, opportunities and messaging.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built diverse sales pipeline to exceed quota targets.
- Created and built first new retail marketing concept in over 10 years becoming th first completely contactless market in the US.
- Built and created entirely new inventory system.
- Daily manager operations, ordering, employee management, and customer satisfaction
Education
Governmental Vocational Education Certificate - Business Administration And Management
Clearfield Job Corps Center
Clearfield, UT 01.2001 - 02.2002
High School Diploma -
Oakdale High School
Oakdale, CA 05.1996 - 05.2000
Skills
Food preparation and safety
Marketing and advertising
Passion for customer satisfaction
Kitchen equipment operation and maintenance
Operations management
Staff Management
Food plating and presentation
Performance improvement
Order delivery practices
Inventory control and record keeping
Point of Sale (POS) system operation
Staff Scheduling
Conflict resolution techniques
Certification
ServSafe Managers Food Handler
Timeline
ServSafe Managers Food Handler
09-2021
ServSafe Managers Alcohol
09-2021
Restaurant Manager
Inspire Brands Buffalo Wild Wings
08.2021 - 09.2022
Service Manager
Benihana
12.2018 - 02.2021
Franklin Covey “Coaching for Results”
05-2018
Franklin Covey “The 5 Choices to Extraordinary Productivity”
05-2018
Franklin Covey “Respect Effect”
05-2018
Genesis Advisers “The First 90 Days”
05-2018
Chartwells “Coaching for Results”
05-2018
Chartwells “Train the Trainer”
05-2018
Chartwells “6 Month MIT (Manager in Training Program)
05-2018
Chartwells “Food Safety Comprehensive Training Course”
05-2018
Chartwells “Your Staff, Your Family, Boosting Morale”
05-2018
Franklin Covey “Love ‘Em or Lose ‘Em”
03-2018
Owner/Operator
Makse Bar
03.2015 - 03.2020
Market Director
Compass Group USA Chartwells
01.2015 - 02.2018
Governmental Vocational Education Certificate - Business Administration And Management
Clearfield Job Corps Center
01.2001 - 02.2002
High School Diploma -
Oakdale High School
05.1996 - 05.2000