Joseph Yannucci
Boca Raton,FL
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Customer service, with friendly and decisive approach to resolving challenges. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Service Clerk
Publix
12.2014 - 07.2021
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Streamlined checkout processes by accurately handling cash, credit card, and check transactions.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Managed approximately 30 customers a shift.
Cashier
Pacsun Retail Store
11.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Art
Indian River State College
Ft. Pierce, FL06.2023
Skills
- Product Merchandising
- Administrative Skills
- Customer Service Skills
- Communication
- Leadership
- Problem Solving
Accomplishments
AA Degree
Highschool Degree
Working towards my bachelors in Graphic Design
Affiliations
- Building Legos
Certification
AA Degree
Languages
English
Full Professional
Timeline
Cashier
Pacsun Retail Store
11.2020 - 01.2021
Front Service Clerk
Publix
12.2014 - 07.2021
Associate of Arts - Art
Indian River State College