Joseph Zacatula
Bronx,NY
Summary
I am open to learning any new skills necessary and willing to adapt to new environments. I have excelled in customer service and communication. Also, recognized for enhancing guest satisfaction through effective multitasking and teamwork. Bilingual and adept at training new staff, ensuring adherence to high service standards while adapting to fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
La Cocina De Mama
02.2023 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted in food and beverage preparation to ensure timely service.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to efficiently manage table assignments and seating arrangements.
Server
Avra Estiatorio
01.2025 - 11.2025
- Accurately processed orders using point-of-sale system for smooth transactions.
- Adapted quickly to changing menu items and special requests from guests.
- Engaged with customers to provide recommendations and enhance satisfaction levels.
- Supported training of new staff on service protocols and restaurant standards.
Education
High School Diploma -
East Harlem Scholars Academy
Manhattan, NYSkills
Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Avra Estiatorio
01.2025 - 11.2025
Server
La Cocina De Mama
02.2023 - Current
High School Diploma -
East Harlem Scholars Academy