Josepha Salgado-Toupo
Phoenix
Summary
Client-focused service professional with 3+ years of customer-facing and inbound phone experience and ~4 years in logistics operations. Strong communicator with an owner’s mindset, proven problem-solving and scheduling/CRM skills, bilingual in French, and ready to obtain SIE/Series 7 & 63 licensing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Driver
Trifecta Logistics
Phoenix, AZ
- Managed time-sensitive deliveries and client drop-offs across assigned routes while maintaining high on-time delivery rates.
- Communicated with clients and dispatch by phone and email to confirm schedules, resolve issues, and coordinate logistics.
- Performed vehicle checks, maintained delivery records, and ensured compliance with safety and regulatory requirements.
- Trained and mentored new drivers on route best practices and customer service standards.
- Approximately 4 years
Assistant Manager
Serenity Tender Care
Glendale, AZ
- Managed client scheduling and intake; booked and confirmed appointments via phone and email.
- Responded to client inquiries and resolved service issues, improving client satisfaction.
- Coordinated transportation and logistics for clients, ensuring timely service delivery.
- Supported HR functions: recruiting, onboarding, and training new staff; maintained personnel records.
- [Dates: replace with month/year]
Cashier / Customer Service
Sprouts Farmers Market
Phoenix, AZ
01.2018
- Delivered high-quality customer service in a high-volume retail environment; handled transactions accurately.
- Resolved customer issues on the spot and supported team members to maintain service standards.
- Maintained clear communication with customers and teammates to create positive experiences.
Direct Care Worker
Lintoc Care, LLC
Phoenix, AZ
02.2020 - 02.2022
- Provided compassionate, client-centered support in group homes; managed medication, feeding, and transportation.
- Communicated with families, providers, and internal teams by phone and email; documented interactions in case notes.
- Built trust and de-escalated challenging situations using active listening and empathy.
- Collaborated with multidisciplinary teams to coordinate care plans and follow-up.
Education
Bachelor's Degree - Psychology
Arizona State University
TempeAssociate's Degree - Arts
South Mountain Community College
Skills
- Inbound phone support
- Client relationship management (CRM)
- Scheduling & appointment management
- Active listening & empathy
- Problem resolution
- Documentation & compliance readiness
- Logistics coordination
- Time management
- Bilingual: French
Certification
- First Aid Certification
- CPR Certification
- Driver’s License
- Licensing & Compliance: Willing and able to obtain SIE, Series 7 & Series 63; open to full-jurisdiction registration.
Languages
Bilingual: French
Timeline
Direct Care Worker
Lintoc Care, LLC
02.2020 - 02.2022
Cashier / Customer Service
Sprouts Farmers Market
01.2018
Lead Driver
Trifecta Logistics
Assistant Manager
Serenity Tender Care
Associate's Degree - Arts
South Mountain Community College
Bachelor's Degree - Psychology
Arizona State University
Additional
- Authorized to work in the U.S. for any employer
- Comfortable working remotely after hybrid training; committed to long-term client service career