Joseph A Zierden
Phenix City,AL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Sales Representative
Representative, Red Ventures
03.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Top 25 sales representatives out of over 150 sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Helped to maintain data security for customers and utility companies alike. .
- Collaborated with cross-functional teams to identify and address customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals of over 70 sales per month. (127, 138) with Merch Scores of over 40.5% (47.3, 51.1)
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained and mentored new sales representatives.
OWNER
Business Capital Express
01.2018 - 01.2023
- Founded and managed business loan company, growing revenue to $2,841,368 in first year
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06.1998
Master of Science - Psychology
University of San Diego
San Diego, CA06.2001
Skills
- Continuous Improvement Strategies
- Consulting with Customers
- Inside and Outside Sales
- Reading Comprehension
- Active Listening
- Quality Assurance Controls
- Coordination
- Post-Sales Support
- Customer Referrals
- Evaluate Financial Histories
- Analyzing Finances
- Training Junior Team Members
Timeline
Sales Representative
Representative, Red Ventures
03.2023 - Current
OWNER
Business Capital Express
01.2018 - 01.2023
Bachelor of Science - Psychology
University of Phoenix
Master of Science - Psychology
University of San Diego
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