Joseph (Aidan) Hinton

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Explained menu items and suggested appropriate options for food allergy concerns and special dietary needs.
• Managed inventory of dining supplies to prevent shortages during service.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Contributed to inventory management by monitoring stock levels.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting, crucial during Main Street Days or Grapefest when operations were relocated to Main Street for city festivals.

• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Delivered packages to customer doorsteps and business offices.
• Expedited deliveries to meet customer deadlines and requirements by choosing best and most efficient routes.
• Escalated and resolved any customer service issues that arose during deliveries to satisfaction of both customers and management.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products, by reading maps, following oral and written instructions and using GPS technology to make deliveries.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Kept detailed records of deliveries and money received from customers.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Warmly greet customers, and inquire if additional products or services were required.

Scan and bag items, apply discounts as needed and research price discrepancies upon customer request.

Assist customers with dispatching bagged items to their vehicles as needed.

Monitor organization and appearance of work area to company standards.