Shiann Rivanis
Anahiem hills,CA
Summary
Enthusiastic and dependable individual offering skills for a server position where I can utilize my strong communication skills, personable personality, ability to work in a fast-paced environment, and passion for providing excellent customer service to contribute to a positive dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Bartender Manager
Wise Guys Pizzeria
Yorba Linda
09.2022 - Current
- Created a warm and welcoming environment for guests by providing enthusiastic and personable interactions with customers
- Maintained dining spaces for parties of 100+ guests while multitasking and tending to a full-service bar
- Applied knowledge of Craft Beer and Wine to manage inventory, and increase sales
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Used excellent customer service skills to manage catering orders, special events, and fundraisers, and train new employees
FOH Team Lead
Panera Bread
Corona
06.2021 - 07.2022
- -Responsibly managed front-of-house tasks while greeting guests and promoting menu specials
- Utilized multitasking skills to place orders, accommodate food customizations, package to-go orders, and manage dining areas.
- Learned and applied barista skills to create specialty drinks and pastries.
- Maintained a clean, healthy, and fast-paced work environment during dinner and lunch rushes.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Education
Associate of Science - Social Sciences
Fullerton College
Fullerton, CA08.2024
Skills
- Quality Assurance
- Quick problem-solving
- Leadership
- expo table management
- Strong interpersonal skills
- POS Systems
- Strong Work Ethic
- Flexible Schedule
- Conflict Management
- Employee Training
Certification
- food handlers
- (RBS) Training
References
- Sean McNamara- current employer (714)-777-4700
- Kurt Meyers (951)-543-5804
Timeline
Server/ Bartender Manager
Wise Guys Pizzeria
09.2022 - Current
FOH Team Lead
Panera Bread
06.2021 - 07.2022
Associate of Science - Social Sciences
Fullerton College
- food handlers
- (RBS) Training
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