Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josephine Adesuyi

Melissa,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Harrys Tap Tavern
03.2021 - 10.2023
  • Supervising the customer service team
  • Overseeing team trainings
  • Responding to customer concerns
  • Helping with the control of the flow of the restaurant
  • Assist customers with inquiries/concerns

Supervisor / Shift Lead

Panera Bread
05.2019 - 01.2021
  • Making sure to follow protocol
  • Ensuring customer satisfaction
  • Direct employees thru routinely duties as needed

Registered Dental Assistant (Externship)

Sweet Tooth Dental Loft
07.2019 - 08.2019
  • Preparing and bringing back patients for dental work
  • Assisting the dentist during different procedures
  • Helping with the control of infection by sterilizing and disinfecting instruments
  • Preparing the operatory for procedures, with the needed instruments

Shift Lead / Hostess

Aramark The Heart Hospital Baylor Plano
12.2017 - 01.2019
  • Answering the phones and taking orders
  • Entering card numbers into the systems
  • Processes new diets and changes into the system as required
  • Utilize exceptional communication skills to fulfill both client and customer goals

Intake Coordinator

STONEMERE REHABILITATION, LLC
03.2016 - 04.2017
  • Verifies patient eligibility for Medicare, Medicaid and various private insurance payer types
  • Manage provider client accounts while providing prior authorization and claims support
  • Exhibits Leadership and responsibility skills.

CAREGIVER

AVATAR GROUP HOME
06.2015 - 03.2016
  • I set up appointments and prepared patient charts
  • Take and record vital signs and BMI
  • Assisted with throat cultures, pap smears, and ear irrigation.

Education

CCRI
Warwick, RI

Skills

  • Infection Control Training
  • HIPAA
  • Phone Etiquette
  • MS office (Excel, Word, PowerPoint)
  • Staffing Coordination
  • Regulatory Compliance
  • Complaint Resolution
  • Schedule Coordination
  • Employee Scheduling

Certification

  • CNA License
  • RDA License
  • CPR Certification
  • First Aid Certification
  • Nitrous Oxide

Timeline

Customer Service Manager

Harrys Tap Tavern
03.2021 - 10.2023

Registered Dental Assistant (Externship)

Sweet Tooth Dental Loft
07.2019 - 08.2019

Supervisor / Shift Lead

Panera Bread
05.2019 - 01.2021

Shift Lead / Hostess

Aramark The Heart Hospital Baylor Plano
12.2017 - 01.2019

Intake Coordinator

STONEMERE REHABILITATION, LLC
03.2016 - 04.2017

CAREGIVER

AVATAR GROUP HOME
06.2015 - 03.2016

CCRI
Josephine Adesuyi