Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Harrys Tap Tavern
03.2021 - 10.2023
Supervising the customer service team
Overseeing team trainings
Responding to customer concerns
Helping with the control of the flow of the restaurant
Assist customers with inquiries/concerns
Supervisor / Shift Lead
Panera Bread
05.2019 - 01.2021
Making sure to follow protocol
Ensuring customer satisfaction
Direct employees thru routinely duties as needed
Registered Dental Assistant (Externship)
Sweet Tooth Dental Loft
07.2019 - 08.2019
Preparing and bringing back patients for dental work
Assisting the dentist during different procedures
Helping with the control of infection by sterilizing and disinfecting instruments
Preparing the operatory for procedures, with the needed instruments
Shift Lead / Hostess
Aramark The Heart Hospital Baylor Plano
12.2017 - 01.2019
Answering the phones and taking orders
Entering card numbers into the systems
Processes new diets and changes into the system as required
Utilize exceptional communication skills to fulfill both client and customer goals
Intake Coordinator
STONEMERE REHABILITATION, LLC
03.2016 - 04.2017
Verifies patient eligibility for Medicare, Medicaid and various private insurance payer types
Manage provider client accounts while providing prior authorization and claims support
Exhibits Leadership and responsibility skills.
CAREGIVER
AVATAR GROUP HOME
06.2015 - 03.2016
I set up appointments and prepared patient charts
Take and record vital signs and BMI
Assisted with throat cultures, pap smears, and ear irrigation.