Josephine Beranek
Walhalla
Summary
Dedicated professional skilled in professional telephone communication and calendar management. Known for resolving customer complaints promptly and enhancing service delivery, ready to contribute to improving patient care and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerk
Nucara Pharmacy
Walhalla, ND
01.2022 - 03.2026
- Processed prescription orders accurately and efficiently to ensure timely patient service.
- Managed inventory levels, reducing stock discrepancies through diligent tracking and organization.
- Collaborated with pharmacy team to enhance workflow efficiency and improve customer satisfaction.
- Facilitated effective communication by answering phone calls and directing them to relevant personnel.
- Streamlined customer service processes, allowing team members to concentrate on their primary tasks.
- Maintained compliance with pharmacy regulations, ensuring adherence to safety and quality standards.
- Resolved customer complaints promptly, contributing to positive patient experiences and retention rates.
Billing Specialist
Dahl Trucking
Langdon, ND
11.2020 - 12.2022
- Processed and verified billing documents for accuracy.
- Managed accounts receivable functions, ensuring timely payment collections from clients.
- Analyzed discrepancies in invoices, implementing corrective actions to prevent future issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Receptionist
Langdon Prairie Health
Walhalla, ND
10.2016 - 10.2020
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Collaborated with healthcare professionals to facilitate effective communication among team members and patients.
- Streamlined patient check-in procedures, improving overall service delivery and satisfaction rates.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained reception area's organization and professionalism, enhancing patient experience.
Education
High School Diploma -
Carrington High School
Carrington, NDSkills
- Professional telephone communication
- Customer satisfaction/service
- Cash transaction processing
- Database entry
- Mail handling
- Schedule and calendar management
- Insurance verification
- HIPAA compliance
- Payment posting
- Collections
- Customer/Client relations
Certification
Currently passed my Property and Casualty Insurance Exams in North Dakota and just waiting for the states response for a License.
Timeline
Clerk
Nucara Pharmacy
01.2022 - 03.2026
Billing Specialist
Dahl Trucking
11.2020 - 12.2022
Receptionist
Langdon Prairie Health
10.2016 - 10.2020
High School Diploma -
Carrington High School