Josephine Finley
Kalamazoo
Summary
Focused and dedicated Client Navigator with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
1
1
year of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Legal Assistant
Markou Law
Kalamazoo
11.2025 - Current
- Prepared legal documents and correspondence for client cases.
- Organized and maintained case files and records efficiently.
- Assisted attorneys with legal research and case preparation tasks.
- Communicated with clients to gather necessary information and updates.
- Filed court documents and ensured compliance with legal procedures.
- Maintained confidentiality of sensitive client information diligently.
- Scanned physical documents into electronic format for storage in a secure database system.
- Greeted clients upon arrival at office and provided assistance as needed.
Community Information Exchange Navigator
Gryphon Place
Kalamazoo
09.2025 - 12.2025
- Assisted clients in navigating community resources and services effectively.
- Provided information and referrals to individuals seeking support and guidance.
- Collaborated with team members to develop resource materials for client education.
- Maintained accurate records of client interactions and service requests.
- Engaged with community partners to enhance service offerings for clients.
- Supported outreach efforts to raise awareness of available services in the community.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
Suicide Prevention Specialist/988+211
Gryphon Place
Kalamazoo
12.2024 - 12.2025
- Assist in developing and composing high school and middle school suicide prevention training curriculum
- Provide support to individuals experiencing a mental health crisis
- Work alongside community sponsors in fundraising efforts
- Answer crisis calls first, second, and third shift
Education
Loy Norrix High School
Kalamazoo, MISome College (No Degree) - Social Work
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Document preparation
- Team collaboration
- Crisis intervention
- Information referral
- Conflict resolution
- Public speaking
- Confidentiality
- Client service and support
- Relationship building
- Case management
- Client communication
- Community outreach
- Resource navigation
Certification
- Applied Suicide Intervention Skills Training
- Adult Mental Health First Aid
- Basic First Aid
References
References available upon request.
Timeline
Legal Assistant
Markou Law
11.2025 - Current
Community Information Exchange Navigator
Gryphon Place
09.2025 - 12.2025
Suicide Prevention Specialist/988+211
Gryphon Place
12.2024 - 12.2025
Loy Norrix High School
Some College (No Degree) - Social Work
Kalamazoo Valley Community College