Josephine Jackson
District Heights,MD
Summary
Versatile and compassionate professional with a proven track record at Clinton Nursing and Rehabilitation, adept in disability care and emotional support. Excelled in client documentation and fostering mental health understanding, significantly enhancing patient well-being. Skilled in both administrative tasks and direct support, showcasing a unique blend of empathy and efficiency.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Esthers Home LLC
07.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
Caregiver
Mary Jackson
03.2018 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Offered companionship and kindness to elderly patients.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Lead Concierge
Equity Residential
06.2008 - 07.2022
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Collaborated with other departments on event planning and execution, ensuring seamless integration of concierge services within hotel operations.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
Security Officer
Securitas Security Services USA
07.2005 - 09.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Administrative Assistant
Clinton Nursing and Rehabilitation
01.1999 - 07.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06-1983
Skills
- First aid and safety
- Behavior redirection
- Client documentation
- Housekeeping tasks
- First-aid and CPR
- Cooking meals
- Emotional Support
- Medical appointment scheduling
- Personal hygiene
- Administer medication
- Cook healthy meals
- Disability care
- Mental health understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
MAT Certification
I am certified to provide an overview of medication for both over-the-counter and prescription medications, the handling; storage; and safe disposal or medication, permission and instruction requirements; preparation and administration techniques; asthma; emergency care and special instructions.
Languages
English
Professional Working
Timeline
Direct Support Professional
Esthers Home LLC
07.2022 - Current
Caregiver
Mary Jackson
03.2018 - Current
Lead Concierge
Equity Residential
06.2008 - 07.2022
Security Officer
Securitas Security Services USA
07.2005 - 09.2010
Administrative Assistant
Clinton Nursing and Rehabilitation
01.1999 - 07.2005
High School Diploma -
Oxon Hill High School