Josephine Kim
Montgomery Village,MD
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project management. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
9
9
years of professional experience
Work History
Business Manager
True North Advisory
03.2020 - Current
- Manage several multi-million dollar strategic initiatives for the top leading customer experience and artificial intelligence companies with entities across APAC, NAR, EMEA and Latin America.
- Partner with executive leadership across True North's portfolio companies to drive new business relationships and market expansion strategies with a focus on expanding into the U.S. market with go-to-market partners to accelerate business growth.
- Lead project governance for 5-10 portfolio clients on a bi-weekly cadence to drive workstreams to completion where the agenda focuses customized business requirements and complex business needs.
- Act as a liaison between our portfolio company executives and other stakeholders to ensure seamless communication of objectives and drive assigned workstreams to completion.
Program Manager
Cisco
03.2018 - 01.2021
- Collaborated with department leads in product, engineering, finance, sales and marketing to foster innovation and develop best in class collaboration products driving Cisco's key offerings to new markets and existing business.
- Managed development and implementation of new product feature releases for 5 of Cisco's top collaboration offerings for the top 25 service providers and enterprises globally.
- Orchestrated key engineering and product metrics on collaboration product performance that highlighted strategic initiatives across Cisco's Webex collaboration portfolio and development milestones.
Project Manager to CEO
BroadSoft
06.2015 - 03.2018
- Created project plans for the top 10 global customers with established timelines, assigned to appropriate teams and managed workflow alongside CEO that drove revenue to grow 20%.
- Instrumental in Cisco's $1.9 billion dollar acquisition of BroadSoft by organizing requested due diligence materials that included company financials, customer churn analysis, technology roadmap, and top 25 customers.
- Arranged CEO and CTO presentations that involved market trends, collaboration landscape vision, and latest product feature announcements with a global audience of over 2,000 attendees.
Education
Bachelor's Degree - Business Management
University of Maryland, College Park
Skills
- Program Management
- Business Planning
- Operations Management
- Project Management
- Strategic Consulting
- Annual Planning
- Organizational Agility
- Business Process Improvement
Timeline
Business Manager
True North Advisory
03.2020 - Current
Program Manager
Cisco
03.2018 - 01.2021
Project Manager to CEO
BroadSoft
06.2015 - 03.2018
Bachelor's Degree - Business Management
University of Maryland, College Park
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