Josephine Mede
Lakehurst,NJ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
National Account Management Specialist
ADT Commercial
Wall, NJ
09.2021 - Current
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of service.
- Built relationships with customers to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and deliver customer sales quotes.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Built and cultivated long-term quality relationships with over 20 clients by addressing needs and providing superior customer service.
Service Supervisor
ADT Commercial
Wall, NJ
03.2021 - 09.2021
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Service Manager
Access Systems Integration
Eatontown, NJ
10.2008 - 02.2021
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Hired and trained new service coordinators and service technicians to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to 10 employees.
Education
High School Diploma -
Manalapan High School
Englishtown, NJ06.1994
Skills
- Customer Retention
- Account Servicing Skills
- Strategic Account Planning
- Customer Account Review
- Team Goals
- Partnering and Relationships
- Client Interactions
- Quality Control Standards
- Staff Support
- Creative Thinking
- Operational Processes
- Data Entry
- Department Operations
Timeline
National Account Management Specialist
ADT Commercial
09.2021 - Current
Service Supervisor
ADT Commercial
03.2021 - 09.2021
Service Manager
Access Systems Integration
10.2008 - 02.2021
High School Diploma -
Manalapan High School
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