Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Mendez

Summary

  • Excel at interfacing with others at all levels to ensure organizational goals are attained.
  • Improved service quality and increased sales by developing a strong knowledge of company’s products and services.
  • Self-motivated, diligent, and well disciplined.
  • My goal is to reach customer and manager satisfaction in order to achieve expectations given to me by my supervisor.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Wells Fargo
Phoenix, AZ
12.2024 - 04.2025
  • Assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns.
  • Viewed and went over credit card statements with customers.
  • Helping customers understand their card benefits, rewards, and terms.
  • Handled lost or stolen card reports and guided customers through troubleshooting transactions.

Appointment Scheduler

SimonMed Imaging
Phoenix, AZ
03.2022 - 03.2023
  • Scheduled appointments for patients over the phone and through online chat.
  • Contacted doctor's offices.
  • Faxed over patients results to doctor's offices.
  • Assisted patients on the the online portal with the SimonMed website over the phone and through online chat.
  • Answer high number of calls.

Shift Leader

Taco Bell
Phoenix, AZ
06.2021 - 01.2022
  • Solve Customer claims in a timely manner by keeping constant communication with them regarding any issues with our products or services.
  • Manage inventory at the end of shifts.
  • Greet and take customers orders.
  • Level out tills for employees registers.
  • Maintain lobby and restrooms, while also restocking the freezer.

Education

High School Diploma -

Copper Canyon Highschool
Glendale, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft outlook
  • Scheduling
  • Live chat support
  • Microsoft Excel

Timeline

Customer Service Representative

Wells Fargo
12.2024 - 04.2025

Appointment Scheduler

SimonMed Imaging
03.2022 - 03.2023

Shift Leader

Taco Bell
06.2021 - 01.2022

High School Diploma -

Copper Canyon Highschool
Josephine Mendez