Josephine Mendoza
Oneonta,NY
Summary
Results-oriented Mobile Expert delivering exceptional customer service and fostering customer loyalty. Enhanced sales and satisfaction through effective troubleshooting of technical issues and educating customers on product offerings. Focused on leveraging interpersonal skills and problem-solving expertise to drive customer engagement and achieve sales growth in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Mobile Expert
T-Mobile
Oneonta, NY
06.2023 - Current
- Educated customers on products, services, and promotions to drive sales growth.
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained up-to-date knowledge of mobile technology trends to provide informed recommendations.
- Assisted with troubleshooting technical issues, ensuring timely resolutions for customers.
- Collaborated with team members to optimize workflow and improve store operations.
- Mentored new hires on best practices for customer engagement and product knowledge.
- Analyzed customer feedback to identify opportunities for service improvements and enhancements.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Developed strong rapport with customers and created a positive impression of the the business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in the store.
Assistant Manager
Dollar Tree Stores
Oneida, NY
07.2020 - 05.2023
- Led store operations to enhance customer satisfaction and drive sales growth.
- Trained and mentored staff to improve team efficiency and performance standards.
- Analyzed sales data to identify trends and inform strategic inventory management decisions.
- Implemented visual merchandising strategies to optimize product presentation and inventory turnover.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined operational processes, resulting in reduced costs and improved service delivery efficiency.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Oneida High School
Oneida, NYSkills
- Mobile device management
- Cross-platform proficiency
- Real-time communication
- Sales and promotions
- Customer service
- Customer loyalty
- Customer engagement
- Engaging with diverse customers
- Customer satisfaction
- Creative thinking
- Relationship building
- Cash handling
- Adaptable and flexible
Timeline
Mobile Expert
T-Mobile
06.2023 - Current
Assistant Manager
Dollar Tree Stores
07.2020 - 05.2023
High School Diploma -
Oneida High School