Josephine Merling

• Conducted comprehensive system audits on regular basis.
• Managed development of system protocols to deliver complete and persistent data set.
• Conducted employee training sessions on cybersecurity awareness and safe computing practices to reduce risk exposure.
• Facilitated communication between cross-functional teams during complex system integration efforts, ensuring project success.
• Defined security plans and policies in compliance with NIST SP 800-53 and DoD RMF standards, ensuring adherence to federal IT governance.
• Led infrastructure implementation projects for over 350 users, enhancing system performance and reducing operational costs by 20%.
• Assessed new systems for security vulnerabilities, conducted risk analysis, and provided recommendations to mitigate potential threats.
• Trained 25 personnel in advanced cybersecurity protocols, improving organizational readiness.
• Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
• Performed regular security audits on computer systems, identifying vulnerabilities and recommending mitigating actions.
• Streamlined software deployment processes through automation tools, boosting efficiency in system updates.
• Established effective asset management process which led to better tracking and utilization of IT resources.
• Ensured seamless user experience by providing timely technical support to employees for computer-related issues.
• Spearheaded IT operations, overseeing a network infrastructure that ensures 98% uptime, optimizing system performance, and aligning with federal standards. Managed security configurations and system updates to enhance operational efficiency.
• Implemented advanced cybersecurity measures, ensuring compliance with DOD policies and safeguarding sensitive systems. Coordinated vulnerability assessments, minimizing security risks and improving system resilience.
• Directed multiple infrastructure projects, including system upgrades and hardware integration, which led to a 20% reduction in operational costs and enhanced user access and experience for 356 personnel.
• Delivered training to 25 personnel, fostering skill development and improving system usage across departments. Identified operational issues and proactively streamlined processes to improve reporting accuracy and operational workflows.

• Reviewed violations of computer security procedures and developed mitigation plans.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with team members to achieve target results.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Recommended IT security improvements to achieve system confidentiality, integrity and availability.
• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Participated in creation of device hardening techniques and protocols.
• Liaised with third parties to respond to security events and understand threat landscape.
• Conducted comprehensive vulnerability assessments across enterprise networks, identifying and mitigating security risks in alignment with NIST standards.
• Reviewed and implemented new InfoSec methodologies, ensuring secure system integrations with existing infrastructure.
• Resolved integration issues and advised leadership on potential security risks associated with software designs.
• Led initiatives to identify and address network vulnerabilities, advising senior leadership on security threats and best practices. Developed mitigation plans that improved network security posture and compliance with IT governance standards.
• Recommended IT security policies and procedures that were implemented organization-wide, strengthening security measures and ensuring regulatory compliance.
• Mentored junior team members in best practices for ethical hacking and penetration testing techniques, fostering professional growth among colleagues.
• Collaborated with external vendors to perform penetration tests on network devices, operating systems and databases.

• #1 of 5 technicians, resolved 43% trouble tickets
• Trained end users on new BYOD security policies, defined security parameters
• Registration of users and devices, app distribution, security policy and configuration management
• Provided Android and iOS app registration support and problem solving
• Provided documentation on troubleshooting of technical processes to support desk staff.

• As lead technician, supervised 9-member Help Desk team.
• Led $80,000 manufacturing upgrade project, increased production/ warehouse management by 85%
• Restructured ITSM reconfiguring app settings, increased functionality by 25% and efficiency by 47%.
• Facilitated best user experience through continuous support and communication of system changes.
• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Developed and initiated projects, managed costs and monitored performance.
• Maintained relationships with material vendors to lower costs and diversify capabilities
• Designed and executed processes to meet business initiatives and drive continuous improvement.
• Patched software and installed new versions to eliminate security problems and protect data.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Reviewed violations of computer security procedures and developed mitigation plans.
• Designed and implemented system security and data assurance.

• Led 23 personnel in 1.7 million Defense Logistics Agency Windows 7 to Windows 10 Migration
• Designed asset database; ensured equipment accountability worth $3 million
• Completed 30 day project in under two weeks
• Imaged, configured, and installed 2700 Windows 10 systems
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed software and resolved technical issues using DameWare Remote Support Software, Active Directory, and IT Service Management Software
• Provided base level IT support to non-technical personnel within organization
• Worked closely with team members to meet or exceed all customer service requirements.
• Developed and tested new product offerings.
• Maintained and updated customer service database.
• Appropriately documented all transactions and pertinent interactions.
• Trained end-users in Virtual Desktop Infrastructures.
• Used ticketing and work orders systems to manage and process actions taken.

• Delivered on-site IT technical support for 183 staff.
• Submitted strategic plans for program improvements.
• Maintained compliance with company requirements.
• Authored technical documentation and procedures.
• Created procedures resulting in technical best practices used across 7 AF bases.
• Installed software, modified and repaired hardware, and resolved technical issues.
• Established operational objectives, plans, and delegated assignments to subordinate managers.
• Authored policies, procedures, and standards for preserving integrity and security of data and access.
• Devised processes and systems improvements
• Supervised work of multiple team members, offering constructive feedback on their work performance.
• Managed $3M Command, Control, Communications, Computers, and Intelligence (C4I) network system supporting U.S. Air Forces in Europe and U.S. Army Europe and Africa operations, ensuring seamless integration across multiple platforms.
• Led a team of 6 technicians, performing maintenance and optimization for Secret Internet Protocol Router Network (SIPRNET) and Non-classified Internet Protocol Router Network (NIPRNET), guaranteeing 99% operational uptime.
• Piloted the integration of four Joint and NATO networks, significantly enhancing the International Security Assistance Force (ISAF) command and control capabilities, contributing to improved operational situational awareness.
• Directed 1,622 maintenance actions for critical command and control equipment, ensuring uninterrupted support for 1,518 troops in contact and 10,900 tactical air requests during deployment operations.
• Developed and implemented an IT asset tracking system, improving inventory management for 164 items across six networks, reducing audit time by 76%.
• Led cyber security efforts, rectifying 130,000 high-risk vulnerabilities and shielding $3M in network infrastructure from cyber threats, fortifying system integrity and data protection.
• Successfully managed 242 user accounts and seven networks, maintaining a 99% operational uptime rate, ensuring continuous access to critical communications for command leadership.
• Facilitated the setup and configuration of six new workstations for the Air Support Operations Center, improving operational response time and supporting 2,100 Close Air Support sorties.
• Oversaw the Defense Information Systems Agency email migration project, ensuring the successful creation of 54 storage accounts and nine Active Directory groups, enhancing communication efficiency across the squadron.
• Led the preparation and facilitation of a simulation classroom for U.S. and U.K. Air Support Operations Center training, training 10 operators for deployment readiness.
• Coordinated the setup of communications infrastructure at five Forward Operating Bases for Morale, Welfare, and Recreation activities, improving the quality of life for 25 deployed personnel.
• Drove squadron-level communications exercises, certifying 18 technicians on 75 combat tasks, cutting field setup times for Air Support Operations Centers by 12 hours.
• Volunteered 43 hours as a deployed postal clerk, distributing over 105,500 lbs. of mail and saving postal services $97,000 through streamlined operations.
• Awarded Network Security certificate after resolving critical system vulnerabilities, securing critical infrastructure for U.S. and NATO operations.
• Mentored and trained two Airmen in server maintenance, enhancing squadron-wide technical expertise and bridging knowledge gaps.
• Actively involved in community outreach; led a school supply drive for 200 children, contributing $2,400 worth of supplies and fostering goodwill in the local community.
• Recognized as Group Cyber Transport Systems NCO of the Year for excellence in network management, cybersecurity, and mission support.

Directed a 19-member Preventive Maintenance Inspection (PMI) program, developing 8 SOPs and 5 processes, saving 3,300 hours annually and earning 2 Group Staff Assistance Visit (SAV) Best Practices awards.

Managed IT communications for 7 exercises, overseeing C2, 53 frequencies, and reach-back support to prepare 11,000 coalition forces for battlefield operations.

Led a 10-member CFP team across 3 AFSCs, managing 450+ user accounts, resolving 1,400+ trouble tickets, and executing 6,200+ PMIs on assets valued at $16M, ensuring readiness for 172 Tactical Air Control Party (TACP) personnel.

Piloted DoD vulnerability management by deploying 546 patches and mitigating 28,000 security risks, securing $7.8M C4I network systems and protecting against cyber attacks.

Coordinated frequency and satellite access requests for 6,200 sq. miles of military missile ranges, supporting coalition air assault exercises and enabling 36 sorties and 50 flight hours during division-level operations.

Spearheaded the development of the first CFP handbook, creating 13 helpdesk SOPs, certifying 6 technicians, and eliminating a 3-year single point of failure.

Revamped historical records management, correcting 7,800 Technical Order deficiencies and organizing 833 files to align with Wing Commander priorities.

Oversaw IMDS updates, correcting 84 Controlled Cryptographic Item discrepancies at 3 bases, ensuring accountability for 834 systems worth $16.7M.

Drove IT security initiatives, completing 80 hours of training and addressing 635 security vulnerabilities across 278 devices, safeguarding systems against cyber warfare.

Managed desktop support for 246 users, resolving 543 trouble tickets and leading a mandated OS upgrade for 132 systems, completed 4 weeks ahead of schedule.

Streamlined SIPR token access for 3 units, acquiring 23 critical assets for Overseas Contingency Operations and ensuring secure communications.

Directed radio checks and issued 66 devices during a brigade-level exercise, certifying the 1st Stryker combat team for joint operations.

Prevented an Army email server crash, rerouting access for 15,000 users to maintain mission capability during a critical system fault.

Contributed to community outreach as site lead for the El Paso Humane Society, dedicating 157 hours to mentor 3,200 students, raising $1,100, and facilitating 4,000 pet adoptions.

Administered shop MICT compliance for 430 items, enabling an effective Unit Effectiveness Inspection rating and earning recognition as a 'superior team member' by the Wing Inspector General.

Designed and implemented a share-drive recovery plan, securing 151 GB of Personally Identifiable Information and aligning efforts with the POTUS Cybersecurity Strategy and Implementation Plan.

• Led 7 team members in cyber operations and maintenance on 5 diversified networks for 1300 users.
• Administrated classified encryption devices
• Encrypted data to protect confidential information
• Created training plans and policies for full motion videos.
• Installed, modified, and repaired hardware and software
• Identified and solved technical issues with variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Researched, troubleshot and resolved complex problems independently.
• Created technical best practices.
• Used ticketing systems to manage and process actions taken.
• Provided on-call support for critical issues.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Evaluated security measures and made recommendations to network administrator for upgrades and changes.

Key Accomplishments:

• Led Cyber Operations Team: Directed an 18-member team delivering over 99% system uptime, enabling command and control for 34,000 combat missions and safeguarding 194,000 warfighters across Operation Enduring Freedom and Horn of Africa.
• Enhanced ISR Capabilities: Championed $6M ISR project, installing 8 circuits and integrating 8 systems, bolstering Chief of Combat Operations targeting capabilities with 107 RPA full-motion video (FMV) feeds.
• RPA System Modernization: Upgraded $8.2M RPA FMV system by installing 4 servers and 8 hard drives, supporting 230 CAS missions and 124 Iraqi Electronic Warfare strikes.
• Secured Communications: Directed $1.7M COMSEC program, gaining additional cryptographic keys and enabling 10 new RPA video circuits, safeguarding 450 troops in Iraq.
• Critical Outage Resolution: Mitigated 42 FMV malfunctions and restored 13 ISR video circuits in record time, ensuring uninterrupted intelligence support for 18,000 CAS missions and 1,300 Troops in Contact incidents.
• Optimized Training Programs: Overhauled mission qualification training, revitalizing 171 tasks, cutting job execution time by 40 minutes per task, and saving $121K annually.
• Rapid Deployment Solutions: Configured encryption and routing for a communications flyaway kit, providing the Combined Forces Air Component Commander with a functional Iraq air picture supporting 2,000 ISAF missions.
• ISR Network Expansion: Engineered 11 air picture circuits for a $96K project, certifying a 4M sq. mile AOR and saving $18K annually in operational costs.
• Award-Winning Leadership: Recognized as 609th CAOC NCO of the Quarter 3Q 2013; drove 868 enemy eliminations through innovative ISR system upgrades.

Leadership & Community Involvement:

• Victim Advocacy: Delivered Sexual Assault Prevention and Response training to 71 squadron members, aligning with SECDEF initiatives.
• Mentorship & Engagement: Served as CAOC Rising 6 VP, mentoring 520 junior NCOs, organizing 10 events, and raising $1K for enlisted programs.
• Volunteer Service: Supported Wreaths Across America and other community initiatives, fostering positive relations and commemorating military contributions.

• Assessed individual skills of team and delegated daily tasks based on strengths.
• Enhanced flight safety by conducting thorough pre-flight inspections and addressing potential issues.
• Directed six-person team managing SIPRNET, NIPRNET, and IMO duties for seven Air Support Operations Squadrons (ASOS), ensuring uninterrupted warfighting capability.
• Maintained $7.75M Command and Control network system supporting Air Combat Command and 1st Armored Division operations.
• Administered and deployed $3.7M Theater Deployed Communication and Integrated Communications Access Package, bolstering tactical readiness.
• Managed operations of a $2M strategic communications weapon system enabling Tactical Air Control Party (TACP) close air support for coalition forces.
• Spearheaded Air Support Operations Center relocation team; procured and relocated 5,000 lbs of furniture, saving $42K while maintaining mission continuity.
• Conducted comprehensive inventory of 219 Network Operations assets valued at $117K, securing critical Command and Control resources.
• Resolved 356 trouble tickets with 85% resolved within 24 hours, contributing to a 99% Squadron network uptime rate.
• Developed a data link simulator, enabling 14 Airmen to complete 40 hours of tactical training, increasing Air Support Operations Center readiness by 20%.
• Oversaw a 64-hour training plan certifying 15 Airmen on 189 mission-essential tasks for a $2M weapon system, enhancing combat mission preparedness.
• Led six-member IT communications team, implementing four new operating procedures that increased maintenance support and mission effectiveness by 84%.
• Engineered critical software hotfix to restore time-sensitive AF forms access, safeguarding operational communications.
• Revitalized email systems by creating 37 organizational accounts, resolving leadership communication gaps.
• Collaborated with Army counterparts to create a joint AF/Army ASOC integration IT communications plan, boosting mission success rates by 35%.
• Amended critical Air Force Instructions (AFI) for ASOC operations, standardizing training requirements across six Squadrons and 17 Air Force Specialty Codes.
• Initiated Squadron Excess ADPE Redistribution program, reallocating 66 assets, saving $14K in procurement costs.
• Volunteered for community initiatives, including Wreaths Across America, placing 3,137 wreaths at El Paso National Cemetery, honoring fallen service members.
• Earned Microsoft Visio certification, enhancing communications engineering proficiency by 55%.

• Led technicians in maintenance and inventory of $3 million dollar network systems
• Developed asset tracking system, decreasing audit time by 76%
• Submitted strategic plans for program improvements
• Evaluated staff performance against expectations
• Established training programs
• Created and implemented security network framework across 27 devices
• Monitored computer virus reports to determine when to update virus protection systems.
• Assigned application access, security roles and permissions.

• Directed work of multinational independent contractors increasing productivity by 85%
• Implemented $35 million dollar asset inventory
• Established strategies to increase program effectiveness saving 160 hours annually
• Provided base level IT support to non-technical personnel within business.
• Installed software, modified and repaired hardware and resolved technical.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Analyzed security logs to determine and alleviate network threats.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Led multinational team in the installation, upgrade, and configuration of $8.5M Joint Force Command network infrastructure, optimizing connectivity for over 4,500 NATO-Secret, NATO-Unclassified, and Public Area network components.
• Engineered and standardized classified network infrastructure by programming over 310 routers and switches, enhancing system security and network reliability.
• Prevented cyber warfare attacks by eliminating 38,154 vulnerabilities across 940 network components, securing the integrity of critical NATO communications.
• Spearheaded a 12-member international team in running 9.5 kilometers of fiber optic cable, establishing a new private area network that increased bandwidth by 1000%.
• Successfully replaced and configured 104 switches, doubling 576 users' bandwidth and increasing the organization’s network capability by 50%, saving $55K in operational costs.
• Streamlined network operations by identifying and resolving 1,300 domain server discrepancies and repairing critical NATO-SECRET routers with zero data loss, ensuring mission success.
• Completed 13 credits towards a Bachelor's degree in Information Systems Security, maintaining a 3.8 GPA and earning a spot on the Dean's List.
• Trained six personnel in IT network monitoring software, optimizing troubleshooting efficiency by 85.5% and expanding the work center’s capabilities.
• Led 5-man cabling project to label and inventory $35.5M worth of network assets, implementing the first-ever 100% equipment inventory.
• Configured and programmed over 850 vital network components, earning an outstanding rating during an Information Assurance inspection, praised by NATO Communications and Information Systems Services Agency.
• Coordinated multinational conference promoting historical women awareness to over 300 participants, enhancing cultural inclusivity within the base.
• Led troubleshooting efforts for over 557 network issues, reducing interruptions across NATO-SECRET, NATO-Unclassified, and Public Area networks by 80%.
• Actively participated in community service, contributing over 35 hours and raising $2,400 for enlisted associations through multiple fundraising events.
• Implemented power supply upgrades and ensured critical 24-hour remote monitoring systems, contributing to 99% network uptime.
• Recognized for exceptional technical expertise, leadership, and performance, nominated for promotion to Technical Sergeant.

• Continuous improvement projects
• Managed $2.5 million dollar equipment account
• Created training procedures and manuals for LAN/WAN equipment
• Directed training program with excellent managerial inspection results
• Developed checklists for personnel evaluations
• Devised schedules
• Provided on-the-job training to newly hired workers and team members.
• Performed inspections and routine maintenance on equipment.
• Monitored inventory use and adjusted inventory control techniques.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Performed day-to-day LAN and WAN administration, maintenance and support.

Key Achievements:

• Directed eight Wide Area Network link configurations during Combined Joint Task Force Exercise 04-02, enabling five deployed units to complete over 8,500 aircraft sorties.
• Supervised and trained 12 personnel on multiplexer fundamentals, achieving 100% task qualification for deployable technicians.
• Spearheaded upgrade of Global Broadcast System from ATM to IP-based technology, providing real-time unmanned aircraft video feeds to commanders.
• Managed over $2.5M in deployed equipment with 100% accountability, achieving flawless inspections and zero discrepancies.
• Configured tactical air data links and circuits, restoring critical air and ground pictures to Kandahar during Operation Enduring Freedom.
• Led storage inventory efforts, rearranging equipment and increasing space efficiency by 75% while enhancing safety standards.
• Resolved over 1,000 radio-over-IP circuit outages, ensuring uninterrupted command and control for 40 daily convoy operations across the USCENTAF Area of Responsibility.
• Coordinated acquisition of $160K in encryption devices, ensuring secure coalition communications.

Leadership & Team Contributions:

• Directed training program updates for 24 OJT records, yielding excellent results during managerial inspections.
• Developed duty schedules and training checklists, ensuring 100% mission coverage and compliance with critical directives.
• Trained and supervised a two-person installation team for a remote local area network, configuring secure connectivity for 20 clients and cryptographic equipment.
• Provided hands-on Global Broadcast System training for 10 technicians, increasing deployment readiness and operational efficiency.
• Volunteered over 30 hours to community and squadron events, raising $3,500 for unit functions and improving morale.

Technical Expertise:

• Re-engineered Tactical Data Links and circuits supporting Combined Air Operations Center, enhancing air and ground operational effectiveness.
• Implemented cutting-edge radio-over-internet links, enabling comprehensive convoy tracking across the Middle East.
• Configured and installed advanced multiplexer nodes and cryptographic units during joint exercises, ensuring seamless connectivity and mission success.
• Performed extensive troubleshooting on secure communication systems, resolving critical outages with no mission delays.

Deployment & Mission Support:

• Deployed for over 385 days in support of Operations Enduring Freedom, Iraqi Freedom, and Joint Task Force-Horn of Africa, supporting over 75,000 combat sorties.
• Monitored and maintained over 100 long-haul circuits, ensuring a 99% operability rate for critical communications.
• Played an integral role in facilitating command and control for 2,500 U.S. and coalition personnel across 15 countries.

Recognitions:

• Received Air Force Achievement Medal for exceptional technical expertise and leadership in reengineering Tactical Air Data Links and safeguarding $1.5M in equipment.
• Lauded as a top-performing NCO, demonstrating unmatched professionalism, adaptability, and mission-focused dedication.

• Authored instructions and checklists improving efficiency by 35%
• Base-lined network printer configurations for 35 squadrons defeating 14 exploits
• #1 of 15 bases for nine consecutive months with lowest network vulnerability rates
• Found spyware trying network probing. Provided tools to negate vulnerabilities across Europe bases
• Developed and implemented stringent password protection scans
• Eliminated 8,812 network vulnerabilities from $7 million dollar government facility
• Installed HP OpenView, Enterprise Security Manager, and Domain Name System Server.
• Configured firewall and monitored logs
• Created quick reference guide for common problems and resolutions
• Conducted manager training
• Solved unresolved customer issues
• Developed risk assessment reports to identify threats and vulnerabilities.
• Recommended IT security improvements to achieve system confidentiality, integrity and availability.
• Analyzed security policies for usefulness and value to suggest security policy improvements.
• Led vulnerability assessment initiatives to secure Lajes Field’s $7 million network, ensuring the integrity and security of 1,500 workstations and servers.
• Scanned and resolved vulnerabilities across 1,800 network devices, eliminating over 10,500 vulnerabilities and ensuring network compliance with USAFE security standards.
• Proactively managed firewall and proxy server systems, achieving a 99.5% network uptime rate, directly contributing to the 2003 Commander-in-Chief's Installation Excellence Award for the squadron.
• Implemented robust security measures, including software patches, vulnerability scans, and system audits, to safeguard classified and unclassified systems against cyber threats.
• Configured and secured network infrastructure for combat information transport systems, reducing network vulnerabilities and improving operational readiness by 200%.
• Spearheaded a $33,000 firewall upgrade and server installation, enhancing security and protecting against malicious intrusions.
• Developed automated policies to identify and fix vulnerabilities, eradicating over 1,500 security flaws and improving system reliability.
• Led a team to conduct over 1,400 vulnerability scans on workstations and servers, removing spyware, malware, and unauthorized applications.
• Collaborated with system administrators to ensure compliance with security policies, ensuring the timely installation of security patches and configuration management.
• Created and maintained detailed technical documentation, including INFOCON instructions, which reduced work center response time by 50%.
• Expertly resolved network intrusion issues, restoring email systems and preventing email delays by identifying and addressing VPN failures and other issues.
• Trained and mentored peers, significantly enhancing technical proficiency and reducing training time by 75%.
• Self-taught and became an ISS and ESM software administrator, saving the squadron over $3,000 in training and travel costs.
• Played a key role in Lajes Field’s recognition as the most secure U.S. Air Force base in Europe, with the lowest vulnerability rate for six consecutive months.
• Demonstrated exceptional leadership, mentoring peers, and taking initiative in community service activities such as holiday events, neighborhood watch, and anti-DUI programs.
• Recognized for exceptional performance with multiple awards, including Squadron NCO of the Quarter and being handpicked for high-visibility assignments.
• Contributed to mission success in Operation Iraqi Freedom by ensuring uninterrupted network services for deployed forces.

• Coordinated troubleshooting and maintenance of long-haul and local analog/digital circuits supporting critical missions for NORAD, USSPACECOM, AFSPC, and National Command Authority.
• Led the restoration of mission-critical systems, including quickly repairing SIPRNet circuits after a lightning strike and rekeying cryptographic units to minimize downtime.
• Developed a Timeplex circuit database that reduced troubleshooting time by 30%, significantly improving operational efficiency and system uptime.
• Performed system surveillance, rewired frames, and utilized precision test equipment to ensure optimal performance of communication and computer systems.
• Identified and resolved issues with critical circuits, including troubleshooting a fiber optic transceiver, eliminating false alarms, and ensuring accurate reporting for a hardened fire alarm system.
• Streamlined section processes, including rehoming 100+ circuits and consolidating frames, reducing troubleshooting time by 40% and improving system functionality.
• Supervised and trained subordinates, conducting evaluations and ensuring personnel readiness through continuous training and development.
• Led and managed the migration of Combat Information Transport System and Base Information Protection System, contributing to squadron and group professional team awards.
• Demonstrated leadership as Shift Supervisor, ensuring smooth operations and mentoring team members on troubleshooting techniques and system control functions.
• Volunteered for community and unit activities, including organizing base events, assisting new personnel, and serving as a key player in numerous civic projects.
• Recognized for exceptional performance and professionalism, receiving praise for troubleshooting skills and leadership as a member of the base Honor Guard, performing over 150 ceremonies.
• Earned certifications in Timeplex/Timeview operating systems, Unix, and fiber optic cable fabrication, enhancing technical expertise and system control knowledge.