Josephine Miller
Chicago,IL
Overview
30
30
years of professional experience
Work History
Provider Relation Representative - Remotely
Innovista Health
Oak Brook, IL
2022.06 - Current
- Collect medical provider credentialing information and input provider details into the database.
- Update and submit provider rosters monthly, per the health plans' requirements.
- Assist with onboarding and termination of providers.
- Conduct monthly meetings with Provider Groups, Office Managers, and Care Teams training via Microsoft Teams.
- Identify opportunities for improving processes.
- Engage in strategic planning with risk/non-risk to boost enrollment numbers for specific products unique to Provider Groups.
- Act as a liaison between contracted health plans, providers, and ancillary providers to promote client success through excellent, superior customer service.
National Notary Association (NNA)
Joszy Mobile Notary LLC
Chicago, IL
2021.02 - Current
- Healthcare/School/Athletic forms
- Living Wills/Power of Attorney/Wills
- Legal/Jail Documents, Mortgage Loans/Officiate Weddings
Vendor Management Representative II - Remotely
R1 RCM Inc.
Chicago, IL
2019.01 - 2022.06
- Reconciled monthly account inventory and provided reports to vendors' supervisors.
- Consistently monitored accounts receivable and performed third-party follow-ups, self-pay collections.
- Verified bankruptcies, invoice audit review approved/denied presumptive charity care.
- Performed insurance verification, negotiated settlements, and updated patient information.
Vendor Manager Representative Team Leader/Supervisor
Presence Health Hospital/Amita Health
Chicago, IL
2017.05 - 2019.01
- Reconciled the monthly account inventory and provided reports to vendors' supervisors.
- Resolved discrepancies with vendors and inventory and performed third-party follow-ups.
- Assisted with developing and drafting policies and procedures for department leadership.
- Approved administrative write-offs and bad debt adjustments and resolved conflicts among team members.
- Supervised and led a team of 10 and served as a backup for the customer service team.
- Conducted staff productivity and quality reviews of the reconciliation process.
Senior Financial Analyst - Psych Admitting and Registration
Northwestern Memorial Hospital
Chicago, IL
1998.01 - 2009.08
- Register incoming patients, verify insurance coverage, and collect payments from self-pay patients.
- Provide financial application packages to patients and initiate MANG and Charity Care applications, self-pay collections.
- Report to medical staff and financial services management once a patient's financial clearance for service is obtained.
- Make financial decisions as a Financial Counselor.
- Train staff on policies and procedures and perform any other assigned duties.
Senior Financial Assessor - Billing Inquiring Unit
Northwestern Memorial Hospital
Chicago, IL
1995.01 - 1997.12
- Updated patient demographic information.
- Handled resolving complaints related to patient issues, verifying insurance, self-pay collections, investigating clinical and financial problems, and approving or denying charity care.
- Responsible for third-party follow-up, self-pay collection, and setting up payment plans.
- Trained staff on policies and procedures and performed other duties as required.
Education
MBA -
National Louis University
09.2025
Organization Behavioral Leadership -
Northwestern University
09.2013
Skills
- Microsoft Office Suite
- Web Pay
- EPIC
- IDX
- Cerner Clinical Systems
- Power chart
- First Net
- NDAS
- Cadence
- IVR
- ACD
- NEIC
- ECARE
- IDPA Illinois
- Transunion
- Search America
- MEDITECH
- Frontrunner
- Passport OneSource
- EZCAP
- EZNET
- Conflict Management
- Public Speaker
- Organizational Leadership Skills
- Credentialing for Healthcare Providers
- Insurance Specialist for all Health Plans
- Medical Billing
- Self -Pay Collection
- Third-Party Follow-up
- Financial Counselor
- Admitting Registration
- Insurance Verification
- Vendor Management
- Claim Inquiry Tracker
- Network Reimbursement Tracker
Location
Chicago, IL
Timeline
Provider Relation Representative - Remotely
Innovista Health
2022.06 - Current
National Notary Association (NNA)
Joszy Mobile Notary LLC
2021.02 - Current
Vendor Management Representative II - Remotely
R1 RCM Inc.
2019.01 - 2022.06
Vendor Manager Representative Team Leader/Supervisor
Presence Health Hospital/Amita Health
2017.05 - 2019.01
Senior Financial Analyst - Psych Admitting and Registration
Northwestern Memorial Hospital
1998.01 - 2009.08
Senior Financial Assessor - Billing Inquiring Unit
Northwestern Memorial Hospital
1995.01 - 1997.12
MBA -
National Louis University
Organization Behavioral Leadership -
Northwestern University