Josephine Nguyen

Patient Care &Testing

• Conducted comprehensive patient pre-testing (visual acuity and refraction) for 15+ patients daily.
• Educated patients on contact lens insertion and removal, reducing follow-up issues by 25%.
• Managed patient flow and maintained accurate records in EHR systems, ensuring 100% accuracy in data entry.
• Verified patient insurance and eligibility, reducing billing errors by 10%, and improving reimbursements.

Technical & Administrative

• Calibrated, maintained, and organized optometric equipment (phoropters, slit lamps, auto-refractors).
• Scheduled appointments, handled patient inquiries, and managed patient files.
• Managed daily sales and processed various payment types (cash, card, digital) via Square, ensuring precise end-of-shift cash drawer reconciliation.
• Trained new staff on proper handling of patient information and privacy best practices, reducing potential breaches.
• Ensured accurate patient demographics and insurance information were entered into the scheduling software and integrated EHR system, streamlining the check-in process.