Josephine Smith
Delaware,OH
Summary
Dynamic Brand Ambassador with a proven track record at American Eagle Outfitters, adept in leveraging strong interpersonal skills and marketing acumen to enhance customer engagement and loyalty. Excelled in promotional awareness and relationship building, significantly contributing to sales growth. Passionate about delivering exceptional customer service and driving brand success.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
American Eagle Outfitters, Inc
Columbus, OH
11.2023 - Current
- As a Brand Ambassador at American Eagle Outfitters, I have developed and optimized strategies to best connect with prospects and encourage sales.
- I have introduced sales, promotions, and other brand initiatives to gain customer loyalty.
- Maintained a professional appearance with American Eagle by wearing American Eagle products and merchandise.
- Maintained professionalism and efficiency while working closely with leadership.
- Making sure to correctly build relationships with customers while selling products, such as asking about the reason for their shopping trip, and showing them a good-quality experience.
- Conducted product demonstrations and highlighted features and benefits, such as the AE and Aerie credit card and the free point-building loyalty program, to receive money off items sold.
- I provide a positive experience while checking out at the register by ensuring they find merchandise efficiently, as well as helping with any mishaps that need to be addressed.
- I make sure to always identify customers that seem to be unsure of their purchases and maximize sales opportunities.
- Always encourage customers to feel comfortable asking questions to me or any leaders in leadership.
Ice Cream Server
Sticky Fingers Ice Cream Parlor
Galena, OH
05.2022 - 03.2024
- While at Sticky Fingers Ice Cream Parlor, I made sure to explain food preparation methods and ingredients to enable patrons with food allergies or concerns to make educated decisions.
- I made sure all ice cream was served and portioned, following sizing specifications.
- I processed payments on the cash register and counted back bills and change to patrons.
- Assisted with menu development, and the introduction of new flavors and products.
- At Sticky's, I made sure to maintain the cleanliness and organization of the serving and seating areas, following health and safety guidelines.
- I always recommend my favorite flavors and items on our menu to enhance their choices and their dining experience.
- Informed management about low stock items prior to running out of them completely.
- Ensured that all of the ice cream equipment, along with all dining areas, were cleaned and maintained.
- Greeted customers and made sure they were aware of menu information before making their ordering requests.
Education
High School Diploma -
Olentangy Berlin High School
Delaware, OH05-2024
Criminology
The Ohio State University
MarionSkills
- Sales
- Product awareness
- Branding
- Marketing
- Promotional awareness
- Customer engagement
- Goal Oriented Mindset
- Store Promotions
- Strong interpersonal skills
- Engaging storytelling
- Relationship builder
- Customer service
Affiliations
- I danced at North Pointe Dance Academy for 6 years.
- I was apart of 6 different clubs in high school.
- I am apart of younglife at Ohio State and I hope to become a leader.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
11.2023 - Current
Ice Cream Server
Sticky Fingers Ice Cream Parlor
05.2022 - 03.2024
High School Diploma -
Olentangy Berlin High School
Criminology
The Ohio State University