Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Struffert

Clovis,CA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

1
1
year of professional experience

Work History

Server

Takumi Japanese Restaurant
01.2024 - 03.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Host

Takumi Japanese Restaurant
06.2023 - 03.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Cashier

Takumi Japanese Restaurant
07.2023 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Busser

Takumi Japanese Restaurant
05.2023 - 06.2023
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Dishwasher

Takumi Japanese Restaurant
05.2023 - 06.2023
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

Food Service Volunteer

Pardini's Catering & Banquets
09.2022 - 12.2022
  • Enhanced customer satisfaction by providing excellent food service in a timely manner.
  • Assisted kitchen staff with meal preparation for faster and more efficient service.
  • Improved food safety by maintaining clean and organized work spaces throughout the shift.

Education

Associate of Science - Undecided

Fresno City College
Fresno, CA

Skills

  • Supply Restocking
  • Food Running
  • Order delivery practices
  • Guest Engagement

Timeline

Server

Takumi Japanese Restaurant
01.2024 - 03.2024

Cashier

Takumi Japanese Restaurant
07.2023 - 01.2024

Host

Takumi Japanese Restaurant
06.2023 - 03.2024

Busser

Takumi Japanese Restaurant
05.2023 - 06.2023

Dishwasher

Takumi Japanese Restaurant
05.2023 - 06.2023

Food Service Volunteer

Pardini's Catering & Banquets
09.2022 - 12.2022

Associate of Science - Undecided

Fresno City College

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Josephine Struffert