Josephine Tanani

Salary: $61,965 per year

Hours per week: 40

Series: 1802 Pay Plan: SV Grade: F Step: 2

• Utilized X-ray machines as a transportation security officer to perform baggage screening and detect dangerous items such as weapons, explosives, and hazardous substances in order to ensure they are not transported onto aircraft.
• As a transportation security officer, I demonstrated quick response to alarms generated by metal detectors, explosives threat detection systems, and x-ray machines. To ensure a steady flow of screening.
• As a transportation security officer, I strive to maintain domain awareness while in public spaces in the terminal building, ensuring no unauthorized access, and promptly reporting any suspicious activities.
• As a transportation security officer, I actively participated in ongoing training programs concerning the latest security protocols and technologies to enhance my knowledge and performance as a TSO.
• Performed detailed inspections on identification documents and paperwork, ensuring the accuracy of personal information and uncovering potential instances of fraud.
• Conducted in-depth pat-down searches on passengers chosen for additional inspection using advanced imaging threat machine indications.
• Offered aid and support to individuals with special needs caused by age or disability.
• I was assigned on several occasions to train and coach new hires, and I have been praised multiple times by supervisors and co-workers on how well I perform my duties and how I carry myself as a leader and mentor to these new officers.
• I have been trusted by my supervisors and leads on multiple occasions to take charge of a lane as a lane lead, to ensure steady and smooth rotation throughout our shift.

Salary: $36,483 per year

Hours Per Week: 25

• Delivered positive customer experiences by promptly acknowledging and accurately addressing individual needs.
• Contributed to ensuring a visually appealing retail floor through coordination of merchandise displays.
• Managed customer transactions with a focus on delivering exceptional service.
• Executed accurate inventory replenishment in adherence to established guidelines for optimal organization and efficient customer service.
• Efficiently utilized a point-of-sale system to handle various forms of payment including cash, credit cards, checks, and gift cards.
• Demonstrated strong commitment to adhering to standard protocols by executing daily opening and closing procedures without fail.
• Achieved positive outcomes by employing strong problem solving skills in resolving customer complaints and inquiries.
• Created and maintained a clean, organized and welcoming store environment.
• Maintained a strong record of meeting and exceeding management's performance expectations.
• Provided necessary product knowledge support to customers.
• Engaged in close collaboration with team members to accomplish special projects or tasks designated by manager.
• Verified the precision of pricing signs in all areas of the store.
• Greeted arriving customers and aided them in locating store merchandise.
• Ensured regular restocking of check-out line and end-cap displays with latest products.
• Performed accurate packaging, transportation, and loading of customer orders into shopping carts and vehicles for carry-out or pick-up service.
• Streamlined customer flow through effective coordination with sales associates, resulting in minimized wait times.
• Engaged in regular team meetings aimed at discussing targets, achievements, and areas for improvement.

Salary: $37,440 per year

Hours Per Week: 40

• Provided ongoing updates to customers regarding the status of creditor disputes.
• Maintained the integrity of customers' credit reports by promptly detecting and fixing any instances of fraud or inaccuracies.
• Utilized research skills to gain thorough understanding of intricate legal matters related to consumer protection laws.
• Offered expert advice and support to individuals seeking long-term strategies for maintaining exceptional credit scores.
• Documented ongoing improvements in individualized monthly reports for all clients.
• Assisted customers in adopting budgeting strategies that would accelerate the attainment of their target credit score.
• Assisted customers in disputing incorrect information with creditors by providing custom-written letters.
• Maintained communication with creditors to guarantee accurate resolution of filed disputes.
• Delivered explanations and guidance on customer rights according to the Fair Credit Reporting Act.
• Collaborated with lenders to eliminate adverse marks from customer's credit history
• Developed personalized strategies for clients based on their unique requirements and desired outcomes.
• Developed innovative approaches to boost customers' credit scores and improve their financial standing.
• Maintained a high level of customer satisfaction by promptly and professionally addressing inquiries from existing and potential customers.
• Performed comprehensive credit report assessments to pinpoint discrepancies, errors, and opportunities for optimization.
• Engaged in routine strategy meetings with colleagues to optimize customer satisfaction ratings.
• Facilitated the seamless payment process for clients by handling payment collection and refund distribution after ensuring client satisfaction with services.
• Evaluated the financial conditions of corporate entities through credit reviews.

Salary: $34,798 per year

Hours Per Week: 40

• Worked collaboratively with airline personnel to streamline boarding procedures.
• Utilized automated check-in kiosks to streamline ticket issuance process.
• Ensured passenger identification document compliance by verifying documents according to government regulations.
• Ensured high levels of traveler satisfaction through efficient management of customer complaints.
• Identified potential hazards or breakdowns through regular checks on baggage handling equipment and systems.
• Assisted special needs individuals by providing wheelchair support and escort services throughout the terminal.
• Provided assistance to passengers regarding completion of flight check-in procedures.
• Informed customers about airport services, facilities, and travel regulations with precision.
• Assisted customers with questions about flight schedules, ticketing policies, and related topics in a timely manner.
• Provided customers necessary information on routes, gates, and terminals to address baggage and boarding queries.
• Greeted passengers and offered boarding instructions.
• Ensured passengers' baggage was safeguarded against loss, theft, and damage by implementing proper handling procedures.
• Facilitated the seamless transfer of passenger luggage by lifting and moving it onto baggage belts and creating bag labels.
• Ensured the ease of transport by aiding passengers in moving through terminal and gate areas with their wheelchairs.

Salary: $32,240 per year

Hours Per Week: 40

• Demonstrated proficiency in operating cash register while ensuring accuracy in processing payments through various methods such as cash, check credit card, gift card and automatic debit.
• Provided support to customers by conducting price checks for special orders and discounts.
• Determined the legality of customers purchasing alcohol or tobacco products.
• Delighted customers with informative responses to their queries on our product range.
• Maintained an organized and professional checkout area at all times.
• Executed miscellaneous duties as requested by supervisors.
• Maintained organized and stocked shelves at all times.
• Consistently upheld safety regulations within the store setting.
• Successfully designed and implemented eye-catching promotional displays and strategically placed merchandise on counters or tables to drive sales.
• Provided customer support by addressing queries about store policies and procedures.
• Managed customer transactions by accurately providing receipts, refunds, credits, and change.
• Maintained compliance with company's security measures while handling substantial funds.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Served as cashier, operating cash register and POS system to facilitate payment transactions using cash, check, and credit card.
• Worked in tandem with front-line employees to enhance customer support.
• Verified correct money count in cash drawers at the commencement of each shift.
• Maintained cleanliness and order in work areas through completion of daily recovery tasks, resulting in enhanced productivity.
• Increased customer satisfaction levels through personalized assistance in finding products, effectively addressing inquiries, and delivering insightful product advice.
• Trained new staff members on cash register operations, stock procedures, and customer service.
• Provided exceptional customer service by actively listening and engaging with patrons.

Customer Service Lead | Jan 2015 to Sept 2015.

Salary: $38,480 per year

Hours Per Week: 40

• Delivered exceptional service by sharing extensive knowledge of products, services, and company protocols with customers.
• Enhanced customer experience by implementing effective customer service policies and procedures.
• Provided regular reports outlining important metrics including average response time and first call resolution rate.
• Successfully addressed and resolved escalated concerns from colleagues and clients.
• Worked in conjunction with sales, marketing, and IT departments to guarantee the smooth delivery of services.
• Maintained a professional approach when addressing customer inquiries and complaints.
• Trained new team members on service techniques and assessed service performance through quality assurance program.
• Partnered with senior leadership to successfully tackle and resolve disciplinary concerns, leading to a significant improvement in team productivity.
• Coached, monitored, and motivated new employees to boost performance and enhance job knowledge.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided support to cashiers and customers by facilitating refund transactions and overrides at the cash register station.
• Collected deposits or payments and arranged for billing.
• Provided support to customers by handling price checks, assisting with lifting heavy items, and addressing inquiries.
• Resolved customers' service or billing complaints by adjusting bills and issuing refunds.
• Generated additional revenue each month through personalized order taking, both in-person and over the phone.
• Engaged with customers through phone conversations or face-to-face interactions to offer information on products and services, leading to a rise in order volumes.
• Managing shifts to ensure efficiency of productivity of shifts.
• Maintained adequate supply levels by refilling tills, self-check stations, and preparing stock for upcoming shifts.
• Maintained responsibility for closing the store correctly at the end of each shift.

Salary: $10,608 per year

Hours Per Week: 40

• Effectively handled cashier duties by operating the cash register with precision and efficiency while receiving payments through different mediums including cash, check, credit card, gift card or automatic debit.
• Performed price checks for customer inquiries regarding special orders or discounts.
• Assisted customers with inquiries about store merchandise and services.
• Carried out extra responsibilities delegated by higher-ups.
• Managed cash transactions by issuing customer receipts, refunds, credits and change.
• Consistently upheld high standards of cleanliness in the checkout area by regularly cleaning and organizing countertops, registers, windowsills, and floors.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Answered customer questions and provided store information.
• Processed customer payments quickly and returned exact change and receipts.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Team Lead | Feb 2011 to Aug 2013.

Salary: $15,600 per year

Hours Per Week: 40

• Maintained a positive work environment that promoted collaboration between team members.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Conducted regular performance reviews to assess individual team member progress.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Enhanced the efficiency of return and exchange processes.
• Ensured precise record-keeping by utilizing point-of-sale software.
• Enforced workplace safety policies.
• Applied problem-solving abilities to successfully resolve conflicts between employees and customers.
• Recruited, interviewed, trained, coached, evaluated performance and provided feedback for direct reports.
• Offered guidance to clients in choosing the most suitable products based on their preferences and financial situation.
• Performed daily spot checks of store shelves to ensure proper product placement.
• Provided instruction to newly hired staff members regarding customer service protocols and product knowledge.
• Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
• Implementing streamlined procedures to monitor order progress throughout the entire cycle.
• Provided leadership, guidance, and direction to team members.
• Maintained optimal inventory levels to meet demand.
• Managed the documentation of all customer transactions in the company's database system.
• Listened attentively to customer needs in order to identify and suggest the most suitable products and services.
• Engaged customers in conversation, utilizing exceptional verbal skills to effectively identify needs and requirements.
• Delivered exceptional customer service by offering comprehensive support from store entry to product selection and checkout.