Josephine Tanani
South Jordan,UT
Summary
Detail-oriented Transportation Security Officer with a strong work ethic and extensive knowledge of security protocols. Highly skilled at organizing and prioritizing tasks, as well as effectively managing conflicts through open communication. Seeking a challenging position to deliver thorough and efficient screening with meticulous attention to detail and decisive decision-making.
Overview
15
15
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Salt Lake City, UT
10.2018 - Current
- As a TSO, I utilized X-ray machines as a transportation security officer to perform baggage screening and detect dangerous items, such as weapons, explosives, and hazardous substances, in order to ensure they are not transported onto aircraft.
- As a TSO, I demonstrated quick response to alarms generated by metal detectors, explosives threat detection systems, and x-ray machines.
- As a TSO, I strove to maintain domain awareness while in public spaces in the terminal building, ensuring no unauthorized access, and promptly reporting any suspicious activities.
- As a TSO, I actively participated in ongoing training programs concerning the latest security protocols and technologies to enhance knowledge and performance.
- As a TSO, I performed detailed inspections on identification documents and paperwork, ensuring the accuracy of personal information and uncovering potential instances of fraud.
- As a TSO, I conducted in-depth pat-down searches on passengers chosen for additional inspection using advanced imaging threat machine indications.
- As a TSO, I offered aid and support to individuals with special needs caused by age or disability.
- As a TSO, I was given the opportunity to train and coach new hires or phase 2 officers.
- On several occasions, I was entrusted by my shift supervisor to take charge of a lane as a lane lead. Taking charge of breaks and lunches, and also ensuring that the lane rotation runs smoothly.
Front End Associate|cashier
Costco
South Jordan, UT
02.2018 - 12.2018
- As a cashier, I delivered positive customer experiences by promptly acknowledging and accurately addressing individual needs.
- As a cashier, I contributed to ensuring a visually appealing retail floor through coordination of merchandise displays.
- As a cashier, I managed customer transactions with a focus on delivering exceptional service.
- As a cashier, I efficiently utilized a point-of-sale system to handle various forms of payment, including cash, credit cards, checks, and gift cards.
- As a cashier, I demonstrated a strong commitment to adhering to standard protocols by executing daily opening and closing procedures without fail.
- As a cashier, I achieved positive outcomes by employing strong problem-solving skills in resolving customer complaints and inquiries.
- As a cashier, I created and maintained a clean, organized, and welcoming store environment.
- As a cashier, I provided necessary product knowledge support to customers.
- As a cashier, I engaged in close collaboration with team members to accomplish special projects or tasks designated by the manager.
- As a cashier, I ensured regular restocking of check-out line and end-cap displays with the latest products.
- As a cashier, I performed accurate packaging, transportation, and loading of customer orders into shopping carts and vehicles for carry-out or pick-up service.
Credit Repair Specialist
CreditRepair.com Inc.
Salt Lake City, UT
09.2017 - 02.2018
- Provided ongoing updates to customers regarding the status of creditor disputes
- Maintained the integrity of customers' credit reports by promptly detecting and fixing any instances of fraud or inaccuracies
- Documented ongoing improvements in individualized monthly reports for all clients
- Assisted customers in adopting budgeting strategies that would accelerate the attainment of their target credit score
- Assisted customers in disputing incorrect information with creditors by providing custom-written letters
- Delivered explanations and guidance on customer rights according to the Fair Credit Reporting Act
- Developed personalized strategies for clients based on their unique requirements and desired outcomes
- Developed innovative approaches to boost customers' credit scores and improve their financial standing
- Maintained a high level of customer satisfaction by promptly and professionally addressing inquiries from existing and potential customers.
Airline Passenger Assistant
Air Serv
Los Angeles, CA
10.2015 - 01.2017
- Worked collaboratively with airline personnel to streamline boarding procedures
- Ensured passenger identification document compliance by verifying documents according to government regulations
- Ensured high levels of traveler satisfaction through efficient management of customer complaints
- Assisted customers with questions about flight schedules, ticketing policies, and related topics in a timely manner
- Ensured passengers' baggage was safeguarded against loss, theft, and damage by implementing proper handling procedures
- Facilitated the seamless transfer of passenger luggage by lifting and moving it onto baggage belts and creating bag labels
- Ensured the ease of transport by aiding passengers in moving through terminal and gate areas with their wheelchairs.
Customer Service Lead
Walmart
La Palma, CA
01.2015 - 09.2015
- Delivered exceptional service by sharing extensive knowledge of products, services, and company protocols with customers
- Enhanced customer experience by implementing effective customer service policies and procedures
- Successfully addressed and resolved escalated concerns from colleagues and clients
- Coached, monitored, and motivated new employees to boost performance and enhance job knowledge
- Resolved customers' service or billing complaints by adjusting bills and issuing refunds
- Engaged with customers through phone conversations or face-to-face interactions to offer information on products and services, leading to a rise in order volumes
- Managed shifts to ensure efficiency of productivity of shifts
- Maintained adequate supply levels by refilling tills, self-check stations, and preparing stock for upcoming shifts
- Maintained responsibility for closing the store correctly at the end of each shift.
Cashier
Walmart
La Palma, CA
01.2014 - 01.2015
- Demonstrated proficiency in operating cash register while ensuring accuracy in processing payments through various methods such as cash, check, credit card, gift card, and automatic debit
- Determined the legality of customers purchasing alcohol or tobacco products
- Executed miscellaneous duties as requested by supervisors
- Provided customer support by addressing queries about store policies and procedures
- Managed customer transactions by accurately providing receipts, refunds, credits, and change
- Served as cashier, operating cash register and POS system to facilitate payment transactions using cash, check, and credit card
- Worked in tandem with front-line employees to enhance customer support
- Verified correct money count in cash drawers at the commencement of each shift
- Maintained cleanliness and order in work areas through completion of daily recovery tasks, resulting in enhanced productivity.
Team Lead
McDonald's Restaurant
Pago Pago, American Samoa
02.2011 - 08.2013
- Maintained a positive work environment that promoted collaboration between team members
- Participated in regular meetings with senior leadership to provide updates on team progress
- Applied problem-solving abilities to successfully resolve conflicts between employees and customers
- Recruited, interviewed, trained, coached, evaluated performance, and provided feedback for direct reports
- Performed daily spot checks of store shelves to ensure proper product placement
- Provided instruction to newly hired staff members regarding customer service protocols and product knowledge
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism
- Provided leadership, guidance, and direction to team members
- Listened attentively to customer needs in order to identify and suggest the most suitable products and services
- Engaged customers in conversation, utilizing exceptional verbal skills to effectively identify needs and requirements
- Delivered exceptional customer service by offering comprehensive support from store entry to product selection and checkout.
Cashier
McDonald's Restaurant
Pago Pago, American Samoa
09.2009 - 02.2011
- Effectively handled cashier duties by operating the cash register with precision and efficiency while receiving payments through different mediums including cash, check, credit card, gift card, or automatic debit
- Performed price checks for customer inquiries regarding special orders or discounts
- Managed cash transactions by issuing customer receipts, refunds, credits, and change
- Consistently upheld high standards of cleanliness in the checkout area by regularly cleaning and organizing countertops, registers, windowsills, and floors
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Tafuna High School
Pago Pago, American SamoaSome College: Liberal Arts and General Studies -
American Samoa Community College
Pago Pago, ASSkills
- Active Listening
- Problem-solving abilities
- Interpersonal Communication
- Teamwork and Collaboration
- Multitasking
- Bilingual (fluent in samoan and english)
- Ambitious
- Process Improvement
- Strategic Planning
- Employee Motivation
- Coaching and Mentoring
References
References available upon request.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
10.2018 - Current
Front End Associate|cashier
Costco
02.2018 - 12.2018
Credit Repair Specialist
CreditRepair.com Inc.
09.2017 - 02.2018
Airline Passenger Assistant
Air Serv
10.2015 - 01.2017
Customer Service Lead
Walmart
01.2015 - 09.2015
Cashier
Walmart
01.2014 - 01.2015
Team Lead
McDonald's Restaurant
02.2011 - 08.2013
Cashier
McDonald's Restaurant
09.2009 - 02.2011
High School Diploma -
Tafuna High School
Some College: Liberal Arts and General Studies -
American Samoa Community College