Summary
Overview
Work History
Education
Skills
Timeline
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Josephine Torres

Saint Cloud

Summary

Results-driven General manager at Caliber Car Wash with 5+ years of management experience leading high performing teams, driving sales growth, and delivering exceptional customer service in a fast-paced environment with NPS data. Proven ability to optimize operations, implement effective sales strategies, and manage staff training.

Overview

5
5
years of professional experience

Work History

General Manager

Caliber Car Wash
02.2023 - Current
  • Led 12+ staff, overseeing daily operations, scheduling, and performance management to ensure exceptional customer experiences and operational efficiency
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained and coach other sites on upselling and sales resulting in a 20% increase in overall conversion.
  • Coordinated with marketing to develop promotions and drive new business resulting in a 350% net increase.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Increased NPS surveys from 34% to 74% in 2 months.


Assistant Store Manager

Caliber Car Wash
01.2022 - 03.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Shift Leader

Pet Supermarket Inc.
01.2020 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

High School Diploma -

Harmony High School
Saint Cloud, FL
05-2020

Skills

  • Advertising and marketing
  • Sales and upselling techniques
  • Account management
  • Strong Hospitality Role
  • Data review
  • Budgeting and cost control strategies
  • P&L management
  • Proficient in microsoft, word and excel
  • NPS surveys
  • Performance Metrics & Reporting

Timeline

General Manager

Caliber Car Wash
02.2023 - Current

Assistant Store Manager

Caliber Car Wash
01.2022 - 03.2023

Shift Leader

Pet Supermarket Inc.
01.2020 - 01.2022

High School Diploma -

Harmony High School

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Josephine Torres