Josephine Wise
Dunnellon ,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Bob Evans Restaurant. Proven ability to enhance guest engagement and ensure order accuracy, resulting in improved customer satisfaction. Adept at cash handling and fostering positive relationships, contributing to a welcoming dining experience.
Overview
29
29
years of professional experience
Work History
Server
Bob Evans Restaurant
Ocala Fl
05.2023 - Current
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Managed dining area cleanliness and organization, ensuring positive guest experiences.
- Assisted in training new staff on restaurant procedures and service standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Processed customer orders accurately using point-of-sale system for efficient billing.
- Adapted quickly to changing demands during peak hours while maintaining service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service/Receptionist
H2 Advisors
Ocala, FL
07.2023 - 06.2026
- Greeted and assisted clients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, routing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for office staff, optimizing time management.
- Processed incoming mail and packages, ensuring timely distribution to relevant personnel.
- Developed and maintained filing systems, improving document organization for easy access.
- Collaborated with team members to enhance customer service protocols, resulting in improved client satisfaction.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Facilitated smooth office operations with timely ordering of supplies and inventory management.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
Client Service Representative
Canopy 360
Ocala, FL
05.2021 - 05.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment for customers.
- Collaborated with team members to enhance service delivery and streamline workflows.
- Handled cash management responsibilities, including balancing registers at the end of shifts.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
Client Support Specialist
Zinnia Wealth
Ocala, FL
02.2016 - 05.2021
- Provided exceptional client support through effective communication and problem-solving skills.
- Assisted clients with account inquiries, ensuring prompt resolution and satisfaction.
- Managed client onboarding processes, enhancing overall user experience and engagement.
- Collaborated with cross-functional teams to streamline support operations and improve service delivery.
Server
Dennys Restaurant
Ocala, FL
06.2013 - 02.2016
- Handled cash transactions and reconciled daily sales reports with precision.
- Participated in team meetings to discuss menu changes and service improvements.
- Executed opening and closing duties to ensure optimal dining area readiness for service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Operations Specialist II
Raymond James & Assoc
Ocala, FL
03.1998 - 06.2013
- Streamlined operational workflows, enhancing efficiency in daily processes.
- Coordinated cross-functional teams to ensure project alignment and execution.
- Analyzed data trends to support decision-making and improve service delivery.
- Developed training materials for new staff, fostering knowledge retention and performance consistency.
- Implemented process improvements that reduced turnaround time for client requests.
- Managed documentation and reporting systems to maintain compliance with regulatory standards.
- Led initiatives to enhance customer satisfaction through improved service protocols.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
Education
High School Diploma -
Dixie Hollins
Kenneth City Fl03.1974
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Service prioritization
- Order accuracy
- Table bussing
Timeline
Customer Service/Receptionist
H2 Advisors
07.2023 - 06.2026
Server
Bob Evans Restaurant
05.2023 - Current
Client Service Representative
Canopy 360
05.2021 - 05.2023
Client Support Specialist
Zinnia Wealth
02.2016 - 05.2021
Server
Dennys Restaurant
06.2013 - 02.2016
Operations Specialist II
Raymond James & Assoc
03.1998 - 06.2013
High School Diploma -
Dixie Hollins