Josephine zamora
Sparks,NV
Summary
Dynamic and results-oriented professional with a diverse background. Excelled in staff management and database management, enhancing productivity and operational efficiency. Demonstrated exceptional customer service and administrative support, achieving high customer satisfaction. Proven ability to adapt, learn quickly, and lead with a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Stay at Home Mom
Self Employed
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Production Operator
Hamilton Company
11.2017 - 04.2020
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with management to develop strategies for continuous process improvement in production operations.
- Handled raw materials efficiently, minimizing waste during the production process.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
Rideshare Driver
Uber
08.2017 - 11.2017
- Developed deep knowledge of local routes and area destinations.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Accessioner
MD Labs
12.2015 - 07.2017
- Completed data entry tasks with accuracy and efficiency.
- Checked for accuracy by verifying data and records.
- Followed established procedures to enter and process data correctly.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Scanned documents and saved in database to keep records of essential organizational information.
Spa Manager
Peppermill Resort And Spa
10.2008 - 11.2013
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
Executive Assistant
Power Volvo Cerritos
01.2005 - 10.2008
- Organized and coordinated conferences and monthly meetings.
- Took notes and dictation at meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
CCNN
Reno, NV04.2015
Skills
- Office Management
- Administrative Support
- Customer Service-Oriented
- Scheduling
- Database Management
- Staff Management
- Invoice Processing
- Phone Etiquette
Timeline
Stay at Home Mom
Self Employed
04.2020 - Current
Production Operator
Hamilton Company
11.2017 - 04.2020
Rideshare Driver
Uber
08.2017 - 11.2017
Accessioner
MD Labs
12.2015 - 07.2017
Spa Manager
Peppermill Resort And Spa
10.2008 - 11.2013
Executive Assistant
Power Volvo Cerritos
01.2005 - 10.2008
High School Diploma -
CCNN